Rogers Behavioral Health

1. Upon admission, my warm clothes with hoods were taken away from me, I was promised that they would give me an approved sweatshirt. When they didn't, I developed an attitude because I was freezing cold and overwhelmed. The nurse told me that I needed to calm down, but I wasn't threatening her, or raising my voice, of crossing a line. I burst into tears, and sat, freezing cold, for hours. 2. I watched a girl have a seizure, and I shouted for help for a really long time and nobody came. And this is a place where we are under constant surveillance. Then I watched a nurse walk by, and I thought he was coming to help, but he walked right past her. Watching this situation made me feel unsafe at the hospital. 3. When I was admitted, nobody asked me about my dietary restrictions and I am a vegetarian. I told a nurse in the morning, and she promised to pass it along to the dietitian. I did not receive a vegetarian meal for 2 days. Overall, the structure, treatment, and most of the staff were really great, but these experiences were absolutely unacceptable.

Overall Brown Deer was a good facility. Most all the nurses and PCAs were empathic and genuinely cared about you. There was always food. There was one incident in which one PCA and a security guard were caught recording a patient having an episode. They still worked there when I left although written statements were provided regarding the incident by those who witnessed the recording. My social worker helped out with what I asked for, but I overheard her walking in the hallway and referring to me as naive to another employee and within earshot of other patients. I was pretty disappointed when I heard her openly speaking about me in that manner. The reason I am giving this rating is because of the recording incident and nurse Maggie. Nurse Maggie treated us as if we were children. She was extremely condescending. Her ranting and raving at us was worse than some of the patients there. In fact I thought it was a patient at first. When she would not stop screaming I went to my room and tried to wait until she was done with her shift. Prior to leaving for my room she was mocking and laughing at a patient who was having a bad moment. She thought she was being funny. It was completely inappropriate. She would yell at me whenever she saw me regarding my face mask when I had the face mask on. A lot of the staff did not wear their masks the correct way. It was evident she had a personal issue with me when she did not tell others to put their masks on, but sought me out. She spoke to a patient I was sitting right next to who had verbally said he refused to wear his mask and she never, ever told him to put his mask on. I was sitting in the day room with two others and she yelled at me to put my face mask on when all of us had our masks on. She even told my psychiatrist I refused to wear a mask, so my appointment with the psychiatrist was him berating me about the face mask when I had been wearing it. I walked out of the meeting because it was not productive. I had been wearing my mask. I was also refused my meds when I initially refused them. I respectfully requested someone other than Maggie could give me my meds. I could not deal with her behavior. I was refused my meds because I was told by the nurse supervisor if you refuse your meds you cannot get them. So with that said, if Maggie makes you a target no one will come to your defense because they have to work with her. Maggie blends right in with the patients there. Maggie uses her position of “power” to get even with you if she doesn’t like you for any reason. I won’t be surprised if she eventually gets admitted into a like facility.

Outpatient staff is INCREDIBLE, I have no complaints (I’ve been on both the adolescent side and adult side).nnInpatient staff is good (adult unit). Some of the PCAs don’t really seem to care and are on their phone often - three in particular anyways. I was treated very well however. The food is good, so are the rooms/beds. WAY better than Aurora on Dewey

I went in to Er for a panic attack due to anxiety and depression from the stress of surgery and the PT threatening me that I may not be able to walk right if I didn’t work on my stretches. I kept telling him it bothers her my back, but he didn’t listen. I deveped sciatica and then that’ when I had my panic attack. My husband and the ER Dr thought I should go to Rogers. Before my panic attack My regular psychiatrist increased my Bupropian and lamictal. The beds were very uncomfortable, especially when I had back pain knee pain. The pillows were plastic and made crinkly noises. The chairs in the lobby were uncomfortable for anyone with sciatic. rooms and bathrooms were cold. They could have had comedy shows at night. TV is a relaxes me. They talk about meditating and it would have been nice to have a meditation class everyday. It would also been nice to have bird feeder outside the window. Watching birds can be very relaxing. And I think if people had anxiety a walk outside not inside would definitely help with anxiety and depression.Staff was very nice.nnwith regard to meds, first they cut me off my escitalopram. They put me on gabapentin which put me in LaLa land. I also started feeling anxious.nnI went to out patient. I started having fears of being in a car and flying. right before Thanksgiving I was having nausea, dizziness. This caused more anxiety because I had no idea what was going on. I had to try breathing and ice when it got to a six plus and took the gabapentin when needed. At first I felt anxious and was lethargic. Because it was on a Holiday, There wasn’ Any Dr to help. so I tried weaning off of bubropian, but anxiety was worsening. I stopped taking gabapentin. I had to stay home for 2 days to focus on bringing the anxiety from 6 to a one. With all the breathing and walking. I was exhausted, but couldn’t rest because if I did the anxiety returned. I took trazedone for sleeping. Which helped. I returned to outpaitient hoping the,d put me back on my escitalapram. I suspected I was going through withdrawal since they took me off cold turkey. but Dr W insisted to put me on seraqual. And take Gabapentin as needed. still had anxiety over weekend. Finally he told the nurse I should take three gabapentin every hour. Felt sleepy. Since there was no place to lie down I had to go on the couch in the hallway. No privacy. The last day I couldn’t even sit in class without putting my head down on table. I kept going outside and walking and came to the conclusion that some Drs screwed up with my meds. I left and went to my family Dr. She to prescribed escitalapram and lorazepam for anxiety. I also continued with my original dosages of Bupropian and lamictal.nthe entire experience was a horror story. And I always felt like I was in LaLa land. I also thought Dr V was rude. i’m In LaLa land and I couldn’t always understand what he was saying because of his accent and had to ask him to repeat himself. He just seemed agitated because I wasn’t answering as fast as he wanted. And this has added to my anxiety.nnI see my psychiatrist he will prescribe the correct meds. but Now I have problems with trust and fear that the meds will increase my anxiety. But the lorazepam seems to cause less fear and paranoiannI was saved by my family Dr. She said the next time I have a panic attack is ask for enough lorazepam until I saw my Dr and not go To Roger.

was in the adolescent inpatient unit twice. my social worker and psychiatrist were nice, but most of the other staff tended to be overly condescending and rude.nnfood was alright, beds were okay, made a lot of good friends. still relapsed real bad after i discharged tho