U.S. Bank Branch

Have my accounts here for sometime. Now I had to update my accounts in the most impersonal way. No one advised me of this and is Covid unbearable

Great customer service experience

The tellers themselves are the some of the best at compared to any US bank. But as a bank one of the worst and least helpful banks you can choose hands down. All due to how horrendous this corporation is I'm truly saddened because I used to love them so very much.

Horrible management. I closed my US bank accounts with them and swtiched to UW credit union after being harassed by the employees here.

US Bank outmoded behemoth that exists to squeeze as many fees out of its customers as possible. I have a second mortgage there, so I am kind of stuck with them, and a line of business credit I am paying down. I cannot see the business line of credit online at all without paying them $15 a month for the privilege.nnUS Bank was one of the slowest to get information online and continues to lag in website usability, functionality and appearance.nnI've also been using their rewards card, as if you wanted a worldperks card previously, you were stuck with US Bank. They have dozens of different phone numbers for different problems. They don't answer customer service emails. Recently, I redeemed 45,000 points which were supposed to turn into a $450 credit on my credit card statement. Despite the website's claim that the transaction would take 8-10 days, I had to get transferred and sit on hold to find out that it actually takes 1-2 billing cycles for the credit to appear. Why? They could not tell me this, I can only assume they are trying squeeze more interest out of me. With electronic banking there is no reason the credit could not appear immediately.nnA few years ago I moved my business checking and personal accounts to UW Credit Union. Despite being a regional bank, their website is far superior, their customer service is far superior and they charge very low or no fees for most transactions.nnI cannot fathom why anyone would choose US Bank for their checking or savings accounts or their credit cards. Their claim of 5 star service is laughable. They are as bloated, corporate and impersonal as banking gets.