U.S. Bank Branch

With all the fees US Bank charges their customers, you'd sure think they would repair their parking lot ... lol.. Especially a nice area like Sun Prairie.nnStaff was nice in my limited experience tho, but due to other reviews I probably will try to stick to only using the atm. Lol

Bad customer service I not very comfortable with the services I might witch to different bank better.

The Sun Prairie branch has a new Manager. I was contacted by Jerry via phone, and he went though my accounts with me, and was able to both save me money by changing an account, but make more money on the money I have in the bank. Great customer service. When I call with a question they are always quick to answer the phone, and direct it to the person that can best help me. On the occasions that I have been in the bank, they have always been friendly and treat me well. I feel as though they value me as a customer. This makes me feel good about having US Bank in Sun Prairie my primary financial institution. I would recommend as a bank to anyone just starting out with their first account and credit to someone who has a more complex financial portfolio.

DO NOT APPLY FOR A HOME LOAN HERE!!!nnI've had a checking and savings account with US Bank since I was a child. I thought I knew this bank like the back of my hand, but after my most recent experience I'm seriously wondering why I ever put so much trust in an organization like this one. Allow me to explain:nnA young couple in their 20's is looking to purchase a new house. They are both starting out but are by no means poor, they both have landed their dream jobs, and are eager to begin a life together with their new puppy in the perfect house.nnNow imagine this: You reccomend US bank to your partner because you've never had any problems with them. So taking your advice as any partner would do in a trusting relationship, they agree and seek a home loan through US Bank.nnAfter getting preapproval you search and eventually find the house of your dreams. It's on the golf course, it's got a gorgeous kitchen and an inviting sun room.nnAfter a month and a half of back and forth you finally get a loan commitment letter from the bank! You and your partner are so excited, all of the paperwork has gone through and you are being told by the lender that you're all set! Everything is looking perfect.nnMeanwhile, your partner terminates the lease at their apartment, you both get a dog, sell one of the vehicles, pay down debt, go to school part time instead of full time so that you can make more money to buy this house, saving every penny you can.nnThen less than a week before the closing date they call you back and tell you they aren't going to give you the money because they don't count overtime hours as a part of the household income! A month after sending us a loan commitment letter! (You know, the one saying go ahead and buy the house. Everything looks great!)nnUS Bank has single handedly ruined our lives. We are for all intents and purposes homeless, only have one vehicle, and are struggling to find a place that will allow a large husky puppy into their units. Additionally we have already purchaser construction and renovation materials.nnI have remained calm, if something does not change IMMEDIATELY, further actions will be taken, and US Bank will be reported.nnYour corporation has not only ruined our lives financially, but you have also embarrassed us, and brought us a huge amount of suffering over the past few months. I am completely sick to my stomach.nnTo anyone looking to get a home loan from these people: RUN AWAY!!! Run away like you're on fire!!! They promise you everything but give you nothing.nn(P.S. the tellers are amazing and so nice! The only part about this bank I actually enjoy)nnSincerely,nnJoshua Sands

Under no circumstances would I recommend this bank to anybody. The tellers have always been friendly, that is the only good thing I have to say about them. Never as a customer have I felt that my business has been valued less than I have at The US Bank Sun Prairie Branch. Any funds of check deposited is held for one business day, save for 200 dollars like it's 1972. Their app is buggy, and mobile deposit is capped at an outrageously low ammount. Lastly, their overdraft policy is outright predatory. I have business a business checking account with them for 2 years and there are periods where I have large sums of money tied into the business and payments are late from contractors. I have easily paid well over 1,000 dollars in overdraft fees in the time I have banked here, to which I have been offered zero reliefs, Go to a credit union like Summit or UW. If you wish to go with a bank, go to Bank of Sun Prairie. All are institutions that I have had positive experiences with. When I closed my account, they couldn't have cared less. They never cared about keeping my business, don't expect them to care about yours either.