SERVI FAM EXPRESS LLC

I would give less stars if I could, my family shipping baking items, hygienic items, a phone and extremely sentimental items to my family in El Salvador only to find out that those items were stolen. Even sadder was that the original packaging was left behind organized exactly how we had it but the contents were gone. We called the company and they only apologized and made no effort to help. Very disappointed and will never use this service again.

This company contracted with my travel agent, Super Express Travel in Gaithersburg, Maryland, to ship my car and several boxes and two sets of book shelves to Guatemala. Super Express promised to deliver the car direct to my house instead of making me pick the car up at the port of entry. They did not do this and I was forced to travel to the port of entry to pick up the car myself. For this I paid a price of around $500 in excess of the prevailing rate for shipping a vehicle to Guatemala. When the car arrived in Guatemala, at Puerto Barrios, it was missing its license plates and was severely damaged. It had been left outside during the rainy season with the windows open and stank of garbage. There was damage to the suspension and to the bodywork. Servi Fam's representative in Puerto Barrios was missing and had not prepared any of the paperwork to allow us to pick up the car. A sympathetic employee of the Guatemalan government agency - SAT - actually had to send us to a private lawyer to prepare the paperwork to allow us to pick up the car. This took an entire day, starting at around 7 AM, and we did not pick up the car until more than 12 hours later. The car was supposed to have been insured and we sent an itemized proposal for repairing it, from the local Honda dealer, to the owner of Super Express Travel. The company refused to fix the car. It was basically rendered a piece of junk by Servi Fam. Moreover, after more than a year, we have still not received our boxes and book shelves. Super Express made a deal whereby we should have received our boxes delivered to my wife's family's house in Guatemala. This never happened and we have been pursuing them for over a year. Instead of collaboration, Servi Fam's owner, Dario, screams abuse and curses at my wife. I am preparing the appropriate complaints through the various agencies, Guatemalan and American, that are responsible for this kind of commerce. I am seeking compensation and damages against Servi Fam and Super Express Travel, both of whom have colluded to defraud me and my family and to steal and damage our property. Their failure to complete their contract indicates that they are a criminal enterprise and should be closed down either by the jurisdictions of Maryland, Delaware, or by the Federal Government. I found, with an internet search, that Servi Fam was fined $11,990 by the Federal Motor Carrier Safety Administration. This should be warning to anyone who wants to do business with them to stay away. It will also mean that my complaint against Servi Fam will be taken seriously and I hope whatever fine is levied against them this time will be significantly higher.

I have always sent, with this company, they are very responsible, nothing has been lost, everything is complete,

A garbage as a company, if you need to be robbed, this is the perfect place. I sent a box to Mexico, and I was missing 6 pairs of shoes, call to claim The claim, and they told me that they will follow up, Asta the date, they have not helped me at all, !! eh trying to talk to them eh even eh called from other phones, and when they know it's me, they block me, and and they don't answer me ,, I would like that all the people know, Q is company is not to be trusted .. pinches rats ... Until the date I am still waiting for an answer .. I sent them videos of The things I sent and Not So ... chingen to their mother

My box arrived complete and everything was fine. I have traveled by land and many times it is the immigration agents who take things away.