TD Bank

This has been my home bank for over 15 years this banks customer service has gone way down in the past year, the branch manager is not the biggest people person, so I’ve always tried to avoid her if possible because the tellers where always a pleasure to talk to, but that’s not the case anymore. For having a job where you deal with people all day, this bank has grown cold and the tellers are just plain rude. I used to love the convenience of this bank but now with the altered hours that COVID has placed on it I’m seriously thinking of taking my business elsewhere. Perhaps the Wells Fargo down the street that is much closer to where I live not to mention the majority of checks I receive as payment come from Wells Fargo. Whatever I choose to do I would recommend staying away from this branch. Not really TD as a whole but this branch in particular. And obviously what sparked this long reaction from myself wasn’t just one teller it was both of the females working the 15 car backed up drive throughnRant over!!!!

No longer live up it’s name of a great bank, now one of the worst banks. Stopped by today, Saturday at 9.47am but they had signs up saying their TEMPORARY CLOSED. Even though they are supposed to be opened on Saturdays from 9-3. They have made the drive-thru our ONLY way of getting our money from savings account!

Went to put money in my savings and get a blank check to start direct deposit at my job, waited in line for 20 mins then was finally helped. The teller counted my money after acting like I was doing her an inconvenience because I didn’t tell her exactly how much it was (I estimated) she would’ve had to count it anyway to check? Or if I told her it was $1,000 she would’ve just put that in my account? Lol. Then she goes to print my check when another teller comes over to her discussing another customer who was in the store, she stops what she was doing with me to talk to her. I heard everything obviously and just left without my check because their conversation took way too long and was extremely unprofessional.

I asked for four rolls of quarters in exchange for $40 cash. The teller told me that because I didn't have an account that they would do it once as a courtesy but that in the future they would wouldn't do it. I have gone to multiple different banks that I am not a member at asking for the same service and nobody has ever told me that exchanging cash for quarters was for members only. Then in front of multiple other customers the teller asked me what my reason for not having a TD bank account was. I found this unprofessional and inappropriate. When I told the teller that i had a different bank closer to my home, she rolled her eyes and asked why I was at this bank then. That crosses the line in my opinion. Now, I will NEVER open a TD account.

Worst. Customer. Service. Ever.nNot the branch I normally do business at but I'm ready to close my account.