Sallie Mae

Negative stars. I read all of these 1 star reviews and can relate to all of them. The customer service rep I spoke this evening placed me on hold for 15-20 minutes before checking in with me to update me on the issue with my auto deductions. I have no problem with waiting for an answer; however it is common courtesy to at least inform the customer that you are speaking to that they may experience a wait. Especially if it is more than 10 minutes. Dreadful customer service. Not happy and I never write reviews like this however after what I dealt with tonight I felt compelled to. Do yourself a favor and review all options before selecting a loan with this company.

No Stars. 12 % loan. This loan was a mistake; they squeezed him and cosigner because they were desperate.. Accumulated a lot of interest while he was going through school.nSallie Mae Told my relative that they would work with him to lower interest rate if he shows hardship or ability to to pay. That wasn’t true.nThey would not refinance even during pandemic. Stay away. He is lucky to have another relative payoff loan. Now he pays relative. Rates are easily below 5 right now. Just perpetuating keeping young people poor. Terrible!

In the middle of COVID and other stressful life situations my daughter put her student loans into deferment. She had to move back to Virginia after Covid and when she updated her address they updated the info for me as well. I am the co-signer on her loan and live in a different area of Virginia. I NEVER received any notice that apparently her loans had gone in to default. She thought her payment was in September. I was alerted to the default from a alert on my Credit through EXPERIAN. They had not attempted to reach me as the co-signer but they reported all of her loan so in default and it destroyed my credit. The worse part is that although the customer service person I spoke to was polite... deep down I knew that they wouldn’t admit to any fault or even try to help with the situation. I would tell parents and college students to NEVER deal with Sallie Mae. It will cause problems that will last a long time..... at least seven years. It will cause problems with getting a car and so many other things. I have never had a single late bill on my credit in over 20 years and now there are 4 of my daughters default loans on my credit score. It has cause so much stress in a time that is already just terrible for so many people. They just dont care!

Advertised rate ranges are deceptively low. If you have excellent credit and are thinking of applying because of the 4.25% starting rate, you might want to save yourself the time and credit pull. With excellent credit, the offer is closer to 10%. You can find much better sources elsewhere.

Don’t do sallie mae, literally CHOOSE ANYONE ELSE. Wells Fargo if you will!! Anyone! The customer service here is always a hit or miss, it depends on whether the person picking up is completely burned out or not— some representatives will literally give zero f*cks about you and your situation and show you with their attitude. Worst loan servicer in existence.