MedExpress Walk-In Care

Made an appointment for 4 o'clock. At 5:30 was told two people were still ahead of me. Told them I was leaving and wanted my copay back. Miraculously my spot opened up. The receptionist was extremely rude and disrespectful. The nurse who did the test was professional. Will never come back and will tell everyone never to go there. Awful!

I arrived at the lot and called, as instructed. I was told there would be a 3 hour wait and needed to pay the co-pay. I was also informed I would have to remain in the lot during the 3 hour wait. Seems like they'd do better taking appointments. I made an appointment at U of D and got in and out so quickly, without a co-pay.

The front desk staff are rude, Disrespectful, and are showing no concern for the patients. Constantly stating there’s a 3 hour wait. Turning away individuals after they have not “called before entering” one lady explained she didn’t have a cell phone to make the call and they simply told her to figure out a way to contact because she cannot be in the building due to a sore throat.nnI came in today hoping to be seen urgently being that the waiting room and parking lot was empty. I came in and they stated it would be a 3 hour wait and they weren’t sure if I could be helped even after waiting. I’ve received multiple eye rolls and slick comments from both receptionists. I’m HIGHLY DISAPPOINTED, DISSATISFIED, DISGUSTED, and DISRESPECTED being a paying patron of an office that’s main focus is to help individuals who come in I’m very not happy. If there was an office manager here I would definitely be complaining to them as well. These two ladies apparently do not wish to be in the field of helping being that they are not inclined to help the people entering the office.nnAlso the receptionists, Have been taking their mask off constantly putting myself and others that enter at risk. Being that ive been in the office waiting for the past hour and a half I’ve witnessed very poor skills from these receptionists. Again I’m very DISAPPOINTED, DISSATISFIED, DISGUSTED, and DISRESPECTED.nnThese ladies are on their phones and having conversations amongst themselves, when I came in I was not greeted. I had to approach the desk myself. The one receptionists is raising her eyebrows and expressing signs of stress on her face while speaking with me and others. She’s speaking with no regard to my situation saying things like “well ion know” “you might just wanna go to the hospital, if you don’t want to wait here”

I stopped by for a routine covid 19 test. They said it would be a three and a half hour wait. You have to wait in the parking lot until they call you. I was called in Three hours. the whole test took about fifteen minuets. Everyone was nice. Would definitely go there again

My was asked to call a number from car to register and once I did it , I was asked to come in. The lady at the reception said i need to wait for 2 hours. I mentioned to her that I have a new baby at home and will come back in 2 hours. The reception lady didn't really care about my situation. She simply said i can't leave the building premesis for 2 hours which i found to be ridoculous and idiotic.