MedExpress Walk-In Care

Rude receptionists, was not given option for them to take my insurance. Nurse was fine.

Other than being on hold while waiting because extra busy because you have to wait in car.....they were so nice and helpful. I was able to get what I felt I needed. People need to realize they are busy all the time and the rules are making it challenging for them too. I would say just to let us know the phone wait time can be long. ...knowing the process.

I went to this urgent care on 8/3 at about 4:30-5pm. Everything was seamless and easy! Called from the car as instructed and once I passed the screening I was able to enter. It was nice quiet and clean. The registration desk staff were polite. I was seen rather quickly, the nurse was personable and the PA that helped me was friendly. I never been to an urgent care or even an emergency room for myself (knock on wood). I heard horror stories about going into urgent cares but for me it was effective. Hopefully I don’t need to return but if so it would be this one.

They were able to see me quickly and provide me the care I was hoping for when my primary doctor was booked for a week. Kind team as well, great experience! Honestly the way primary care should be handled in my opinion, very uncomplicated.

I visited MedExpress on Kirkwood highway twice within the past few months, most recently last week. Both times, I was very impressed with the level of professionalism, patience, and friendliness exhibited by the staff. Although I was on the phone on hold, and in the parking lot, for longer than I would have liked due to the impacts from the current COVID crisis, I was met with the utmost care and concern by every staff member who took my calls and provided services. I continue to be amazed by the dedication and care shown by our front line workers, especially with the increased demands on their time and personal well-being. Thank you to Dr Gouru and all of the staff at Kirkwood MedExpress!