Family Medicine At Greenhill

Do not go here if you have legit ptsd or anxiety issues. The doctor seems to think its all in your head and you can talk yourself out of your nervous system with positive talk regardless of WHY you have ptsd or anxiety. Go to a real doctor who is licensed and experienced in dealing with neurological and endocrine medicinal practice.

Had a telehealh app today and the doctor never showed. I called the office and was told she's running behind. I asked how long it will take to see her and they're reply was whenever she can... I told the staff I have another app soon and asked if I will be charged if I can't be Available when the doctor arrives late and they said yes. WTH? Why is it my fault she's over 35 min late to the app? People have other things to Do and can't just wait around a phone waiting for a doctor to shown wherever she can!

Not happy with this office. My husband's workers compensation was denied because nurse Amanda put on the paperwork that my husband had pain and swelling 4 days prior to his work injury! (Not true) When we saw that mistake she made on his paperwork I called the office to see if she could fix the paperwork so he could send it to his workers compensation worker again but the secretary refused to help me. Instead she said the only way to fix the mistake Amanda had done was to make a video visit! She assured me I was not going to be billed because it was just to tell her to fix what she wrote wrong on the letter! A few weeks later I got a bill of $30 copay and the bill of $159 that they billed the insurance! When I called the office they told me that the video visit was a follow up for pain that my husband had!! Which is a complete lie that they put on his chart and told the insurance just to get paid! Wow! The visit lasted about 5 min and we told her about the mistake that needed to be fixed and that was it! This place is not honest and lies to patients and insurances...

We started going to Family Medicine when we moved to Wilmington in 2014 and the handful of times I'd ever had to go in (maybe 1-2 times a year for routine checkups or a cold) they were fine. You were in, you were out, everything was fine. We even kept going after we moved to Newark. I'm done with them now though.nnThe last 2-3 visits have felt like they can't move you through fast enough. The office staff doesn't follow through. We've been billed incorrect amounts. It's just been a complete flip from the experiences we've had for years.nnThe final straw for me came after my last visit: I had a follow-up appointment for an old injury to my left shoulder, but had injured my foot and right shoulder playing soccer the day before the appointment and that I dared ask Dr. Gill to look at those new injuries during this appointment was like I asked him for his first born child. He'd been in the room all of two minutes and couldn't wait to get to the next thing. The obvious outcome was going to be a prescription for physical therapy, and this took all of three more minutes to examine. Sure enough, he wrote a script for physical therapy, first for the foot, then for the shoulders, but I realized a couple weeks later the script for the shoulders was written incorrectly - the old injury to my left shoulder was written for my right, and there was no mention of my new right shoulder injury.nnI called on a Friday to get the prescription corrected, but on Monday hadn't heard back. A call on Monday showed they had no record of my Friday call but they'd get it corrected and call me when it was. Tuesday morning, still no call and when I called again, I was told Dr. Gill had no recollection of discussing the new shoulder injury and I'd have to make new appointment to discuss it.nnMaybe if he hadn't been in such a hurry to get out of the room he wouldn't have written the script wrong to begin with or would remember our discussion. I made it clear if they'd like to keep me as a patient, I needed to hear from Dr. Gill. I was told I could make an appointment. That was it.nnSome of the PAs at Family Medicine are great. The couple times I've seen Amanda Bostick she's fantastic, but the lack of followthrough from the office staff and inattention from Dr. Gill are enough for me. I'm done with them.

Excellent experience with Amanda Bostick. She listened and made sure she understood my questions. She did not dismiss my concerns and provided different options of care. She respected my time and did not rush. The staff is pleasant and kind. I am very happy with my level of care.