The UPS Store

This is bar none the worst place I’ve ever done business. I spent over $150 sending a package to Europe. It was never mailed and returned to me the next day at my home. I understand that mistakes happen, so I took it back to the store to resolve it. No one could figure out why the package was returned, or figure out how to mail it (which seems like the job of the ups store?). After going back and forth with them for over two hours, I finally took the package to FedEx where it was mailed without incident. That all was annoying, but, again mistakes happen. The real problem with this store is that I’ve been trying to get refunded for over two months. The manager, Jermaine, consistently refuses to call me back and is never at the store (I’ve left five messages and gone to the store four times.) I’ve also reach out to the owner via email (the only contact information they would give me) and they have not replied.

Just want to shout out the employee and the efficiency of this UPS location. Specifically Jermaine who helped me. He was patient, quick and efficient. Only 2 people allowed in the store at this time and even when there was a line outside he was calm and took great care to get all my packages shipped in the most time conscious way. It may seem silly, but during this time good customer service and kindness goes a really long way!!!

UPS completely messed up my shipment. One was damaged and in case of the other, which was a gift, the delivery agent asked the receiver for a fee which was incorrectly levied by the staff at the store. When I pointed this out, they said that the only way to fix this would be by going to the store in person in the middle of a pandemic. They refused to do anything over a call or email because this is a franchise store. Never again!

It was a great relationship with the store even while changing staff, managers, and franchisee owners. I was able to trust the store with months of mail. Mail forwarding was with ease. I enjoyed talking with Jermaine and the new owner. The notary service was an essential need.

Service is very slow. I've been here a number of times and it always takes a long time to get service. Most recently, I just gave up after being 5th in line and the line not moving for 20 minutes and when to a fedex location instead.