The Dr. Martens Store

What others said about the horrible customer service is real. They pick and choose the customers whom they want to be nice to. I saw another customer being treated with politeness and patience, but I was shown attitude for even asking for shoes of my size. I will not come to support prejudice.

The customer service here is incredible! I went in to get my first pair of boots and Aimee was so helpful. She went above and beyond to help me figure out what style and fit was the best for me. All the workers were extremely patient and warm and overall I had a great experience!

the customer service here was incredible. I, unfortunately, did not get the name of the person that helped my partner and I but I believe they were a manager and went above and beyond to accommodate us and get the proper sizes! got the sickest pair of white 1460 boots. They’re also doing a great job with Covid precautions. Definitely worth the trip!

Aimeé and Kelly were phenomenal on our visit. I decided to surprise my wife with a trip to Dr. Marten's to buy matching boots for our 3rd anniversary (traditional gift is leather and she likes matching fits). Kelly greeted us at the door and was helpful enough to get us started while juggling multiple customers during a surprisingly busy mid-week rush. After leaving us to browse Aimeé came over to help us and was super cheerful and game for us to try on anything. We probably tried on at least 16 different pairs between us and they were very encouraging for us to find the right pair. Despite having to go up and down those basement stairs to get us different sizes and to accommodate numerous mind changes they stayed super upbeat and jovial. Rachel you did good work with this group, good luck in Portland!

Horrible experience. Shop elsewhere. Extremely rude. All around bad customer service. All but called me a liar. I’m also writing the BBB. And calling corporate office. I’ve never been so insulted. And I never write reviews, But this was beyond.