Loyal Companion

All of the workers at Loyal are friendly, personable, and always exceed my expectations when it comes to customer service. Prior to getting my pup, we were unsure of which food to purchase. They took the time to discuss the many raw food options they carry. They are knowledgeable of the many options they have. Loyal is very accommodating as I have a picky pup and are always willing to order specific food for us. Overall, I highly recommend this Loyal Companion.

We were really happy to stumble upon the Clarendon loyal companion after first moving to the neighborhood. Now my dachshund knows the street and always tries to lead us to the door on every walk. The selection of treats has been great and the staff are always friendly, excited to see my pup, and happy to answer all my questions about food and snacks.

Walks always include a stop here for a treat and a pat, or a hello from resident gentle giant Kona the Great Dane! Thanks to all the staff for being so welcoming. Thanks for the new benches outside too!

I want to start off by saying I spent hundreds of dollars over the years before they change their name to loyal companion. I really enjoy coming to this shop until today.nnThe individual tending the store was very rude, dismissive and pushy. As I went to put my food on the counter to be rung up the individual immediately said you need to step back. I have no problem keeping the social distancing in place but the way he demanded me to step back made me feel threatened. He then goes on to ramble about how he’s attempting to social distance as much as possible and he began to act agitated and starts to threaten to not serve me for not having a mask on. I stated to him there was no sign on the door stating I had to wear a mask nor did anyone stop me at the door asking me to wear one. He then stated that it was common sense to have a mask on. I truly felt patronized and profiled as the gentleman leaving before I walked in had no mask and wasn’t spoken to the way I was. I then stated I would be happy to put on a mask if you would put the sign on the door stating it’s required he then continued to say I don’t have to serve you technically so I asked for his name and and he said why are you going to complain about me? I said I’m going to write a letter and he said good my name is Jason.nnThe customer service with this individual was so rude I will never shop here again and I will be writing a letter to the corporate office because no one should be treated this way. I hope all of the employees are not the same because they will continue to loose business with Jason.

I came in looking for a sensitive stomach food formula for my dog who had recently started vomiting, and instead got a 15 min private consultation! Jason was very knowledgeable about all the food options and gave me detailed information about each brand to help me make the best decision. He also talked me through when his own dogs had similar GI problems and encouraged me to see my vet, but in the meantime recommended a great hydrating/electrolyte replenishing option in the form of goat's milk. Our dog loved the goat milk formula and was soon on the mend! Thank you Jason!