Map
Detailed Information
- Place Types Hospital
- Address 3300 W Sunset Ave, Springdale, AR 72762, USA
- Coordinate 36.1754962,-94.167014
- Website https://www.urgentteam.com/locations/washington-regional-urgent
- Rating 4.6
- Compound Code 5RGM+55 Springdale, AR, USA
Photos
Reviews
Twice over the prior three days I've been there for a covid 19 test. Wednesday I was told it would not be possible given the time constraints. I scheduled a time for Friday morning. I get there and am told since I'm a Medicaid patient I needed a referral from my PCP. Since it's the week of Thanksgiving he not in his office, understandable. It really pisses me off because no one at that clinic said anything nor was there anything on the website that I would need a referral. Now I'm laying in a hospital bed waiting for results. Zero or negative stars are not an option. If someone from the clinic would like to reach out I'll listen. Oh and I did test positiven.
They are nice. But I waited a full 2 1/2 hours to get seen, then 45 minutes to find out the result of Covid testing. The test takes 15-20!!! Really wish they could have expedited such a simple thing between other roomsnMAKE AN APPOINTMENT
Checked in as a walk in at 10:30 in the morning. Was told there is a 3-6 hour wait and only 2 nurses. 3 hours later much to my surprise they called and said they were ready to see me. I said oki will be there in 10 minutes. I arrived 9 minutes later aand they told me they deleted my appointment. Apparently I was expected to sit in the parking lot with I food, water or any other amenities all the while running a fever. I waited 3 hours and they could not wait 9 minutes? Unbelievable.
The staff are great; however, they charged my card on file for an appointment without billing my insurance company. When I tried to resolve the issue no one would return my call or was able to answer my questions as to why. I also tried calling the billing department and was on hold for more than 30 minutes both time with no answer. My bank had to file a d dispute to make anything happen!
This location is VERY unprofessional. The receptionist wasn't wearing a mask and she had multiple interactions with people wanting to get tested for covid. They don't go in order of when you were called back in your room because I got called back then I waited almost a full hour inside my room. Then I was told by the nurse practioner if I wanted to be seen in a timely manner I should have went to Walgreens. This location doesn't care about people or the spread of covid.
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