Map
Detailed Information
- Place Types Hospital
- Address 16221 St Vincent Way, Little Rock, AR 72223, USA
- Coordinate 34.7636212,-92.4592575
- Website https://www.chistvincent.com/hospitals-locations/clinics/primar
- Rating 2.9
- Compound Code QG7R+C7 Little Rock, AR, USA
Photos
Reviews
Great care! Dr. Leanne Glidewell was excellent!! She advised me to see ER if condition worsened. It did and ER DR praised her treatment. He said “She stole my thunder”. Dr. Glidewell was through, professional and spot on with treatment!! Clinic was efficient and nurse (didn’t get her name) was wonderful!! Highly recommend the urgent care at this clinic!!
Call center all the ladies are lazy, my father call several times and nobody answer, later when they do answer is just rude and antipathic manner when you ask questions about your information. You have to hire other people that are capable to manage customer service with a charming way and very patient.
For my family is variable, sometimes it's spot on, sometimes it isn't as thorough as it could be. Wide variation in nursing staff experience. Some staff are expert veterans and have seen it all. They are good. Some need basic training, like when and how to conduct routine cultures. They could use some in-service training and continuing education, total quality management kind of a thing. A big thing is that if a patient complains about something, they will often talk instead of examining the specific complaint, being ear, eye, gum, foot. This is a shortcoming in due diligence. Always examine the primary complaint. This has been missed in at least three of my visits, and could be a problem in a serious illness.
I enjoy my doctor very much and believe she is excellent but the management at this facility is horrendously bad. I have never once had an appointment be on time. I constantly wait 45 mins to 1 full hour before seeing my doctor and never once has someone told me they were running behind or provided me any consolation or recognition for my waiting time. This happens even when the waiting room is empty! I do not understand why they feel their time is more important than mine. I leave work to go to my doctor’s appointments and I do not appreciate how they have no respect for my time as a paying patient. Furthermore, I have been on the same generic prescription for 2 years and the office refuses to give me a refill for more than 3 months at a time. So every 3 months I come back into the office for a medication refill and wait anywhere between 45 mins to 1 hour past my appointment time. I am now looking for a new PCP as I have relayed this feedback countless times in the survey they send out and clearly nobody cares for my feedback or my bad experience with them. The facility is new and nice but if you cannot get in and out in a TIMELY manner than what good is it?!?
The receptionists I speak to are usually very rude in tone, just like when I called a few minutes ago. I was refused service for a tooth ache that I had received medication for a while back. The reason they didn't see me was because I didn't have the tooth pulled. I had lost my job for a few months during this time. When it was in serious pain, they refused me service, so I went and had it straight pulled at the dentist. The infection spread through me, which could have been avoided with antibiotics the dentist immediately prescribed for me. You guys need to stop screwing around. That is not fair what you did to me and I can't help it that I put my daughter first before me when I was fighting to get my job back. Also, while waiting at the dentist for a receptionist to call me back with a referral for my doctor, the lady said she hadn't spoken to me that day, and never got back with me for my doctor's name for the referral, which forced me to sign the waver and have the dentist just rip it out because it hurt so bad. Very unprofessional clinic. They let me suffer without trying to understanding my situation.
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