Map
Detailed Information
- Place Types Store
- Address 1131 W Moline St, Malvern, AR 72104, USA
- Coordinate 34.3763056,-92.8247013
- Website https://www.suddenlink.com/stores/ar/malvern/1131-w-moline-st.h
- Rating 2.2
- Compound Code 95GG+G4 Malvern, AR, USA
Photos
Reviews
Worst customer service, period. Ordered On Demand movie - plays Spanish version (not specified or ordered). Call service, specify On Demand issue, automated response sends soft reboot to box. Box dies - no TV at all. Call service, takes 5-10 minutes of automation to get wait of 1hr for service rep. While waiting tried on-line chat. Finally got chat with someone, was asked for box number and while looking at box the chat session automatically ends (says timed out). Finally get service person on phone who really doesn't know what they are doing. After repeating all actions that automation had me do... finally says box is bad!?! It was fine before automation sent 'reset signal'. Finally, service cannot be at house to replace bad box for another week!
The absolute worst internet provider period.!!Internet stays down more than connected , Pay for 100mbps , get 15-25 on a good day. But sudden link never finds a problem !!
Worst customer service EVER!nNo one ever showed to install my equipment and when I called to ask for my money back they were very rude but finally got connected with someone I thought was helping! Long story short I still haven’t received my money back like they said and it’s been over a week!nAnd NOONE is willing to help!
Wont get this anymore cancelled and they keep money
They went up on our bill 3 times. Twice without any explanation or the explanation was unsatisfactory. Been with them for 4 years with internet only and am tired of them. Looking for a new internet provider in malvern now.
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