Bank of America (with Drive-thru ATM)

This place is understaffed and customer service is lousy. I tried going in there today for a cashier's check but the line went all the way to the door and there was only one clerk on duty. They never answer the phone and if you complain about it they recommend you go to their website.

Do not get an account at this bank or with BOFA. Get an account at any other bank in town. I got locked out of my debit card in the middle of the night trying to get gas while driving from Santa Fe to Albuquerque. Luckily i was able to rely on the generosity of folks from the Pueblo who i asked for help. The branch manager wouldn't even acknowledge me or look me in the eye when i recounted what an incredibly stressful experience this was- instead she hid behind the workers under her and lurked in the background. They did nothing to try to resolve it or persuade me to stop from closing my account. Glad that I'm finally getting a Del Norte account instead. We gave these douchebags 30 billion dollars and in the end paid trillions more to bail out their fraud. I expect to get treated like something higher than pond scum in return when they screw up.

Understaffed & horribly long lines almost every time I’m there. 🤦🏼‍♂️

Went in for a cashier's check, 4 people in front of me and only one teller. I waited about 10 minutes and the line didn't move at all nor did the teller apologize or try to get more help so I left. Went back again a week later for same reason (no line!) and cashier's check is $15 which is pricey so I said no which is fine but the teller was snippy with me like I wasted his time. Thankfully I don't have to deal with them in person often...

I've been using Bank of America for almost 20 years and they continue to have exorbitant fees and poor customer service. The only thing keeping me with them currently is the time and difficulty of switching over all of my various payments and automatic transfers. If you aren't already saddled with B of A be warned, stay away, they are not your ally, they exploit their customer base and do not have your best interests at heart.