Map
Detailed Information
- Place Types Car rental
- Address factory 4 & 5/57-61 Ourimbah Rd, Tweed Heads NSW 2485, Australia
- Coordinate -28.1756649,153.5222155
- Website https://www.atlasrent.com.au/depots/gold-coast-airport/
- Rating 2.6
- Compound Code RGFC+PV Tweed Heads, New South Wales, Australia
Openning hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 7:00 AM – 7:00 PM
Photos
Reviews
The shuttle took over 40 minutes to get to the airport even though it's a 7 minute drive to the car rental office. The car had tired bearings that made a grinding noise, shock issues when going over bumps. But worst of all we told them we needed to return the car early (5am) and they said no problem just leave it with Reddy parking (next door). No mention of a fee or anything. To my surprise at 5 in the morning with a flight departing soon, I'm being told I have to pay full day parking rate ($20) to leave the car there until Atlas opens at 7am. This was not mentioned or discussed or else i would have gone with other car rental company. Called their helpline and got no help at all. Basically they took the money and had the car back so they don't care anymore. Stay away from this company. Horrible car and horrible experience.
Can't fault the service as very prompt and courteous and very good cars
I would give it a zero!! 9 months ago A woman crashed into our rental, which is fine, no one injured, around $700 damages. Upon leaving the country, gold coast office (Kelly M) tried to get $4000au from us, told us we'd be covered by our travel insurance . We managed $3000au, paperwork was stuffed up (by kelly) travel insurance couldn't pay out (they were great though!). We have tried and tried to contact them only to get automated responses. Apparently aren't even a registered company anymore so we can't take them to claims court or anything!!! Please don't bother with these guys 😠
Was a little messy doing the pick up because we booked through an agent but lovely patient staff. Car was all good.
We had a great experience with Atlas. They responded very quickly to all our queries, the airport transfer was quick and friendly and the cars modern and clean. Their call centre was also very friendly and efficient.
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