Budget Car & Truck Rental Coffs Harbour Airport

I left my headphones in the car (RRP $500) and called back soon after return and I was advised she would send staff member Jamie down to see if they were there. When I went to get them he advised they were not there despite me knowing exactly where I had left them. He advised me I was a careless customer and was rude and spoke childish with all interactions I had with him. I will never rent through budget and strongly recommend other car companies from this airport as the customer service from this staff member lacks empathy and professionalism. His representation of budget car rental is poor!

BUDGET BY NAME NOT BY NATURE. ASK ABOUT ALL THE HIDDEN COSTS THEY DON'T TELL YOU ABOUT.nnThe service at the airport was good. The gentleman dealing with the car was excellent. I had to bring a car back because it did not have the air conditioner working.nnI called the budget office in Coffs Harbour and was told there was nothing they could do. So I returned the car to the airport and the gentleman was very amenable allocating me to another car. This time the air conditioning worked well.nnThe car drove well, very economical. My issue is with the invoicing.nnThe transparency of costs is not made evident on the initial agreement. I though I was paying 90 dollars for a two day car hire, it ended up being over 250 dollars. Yes i did do some additional Km, but that withstanding, the add on costs that they do not tell you about was over 100 dollars.nnOn trying to communicate my dissatisfaction with the invoicing process, I was made to feel like an idiot. Therefore I have informed head office and will definitely be asking about all the hidden costs next time I rent a car from Budget.nnBudget by name not by Nature, they broke my budget and then some.

I recently took a group of 15 year olds from Coffs Harbour to Inverell and hired a 12 seater bus from Budget Coffs Harbour. When I rang around different companies most quoted between $130 and $150 per day some included 200 kms a day others didn't. When I rang Budget they quoted $99 a day including 200 kms a day free. I was cautious because I read the reviews that stated beware the hidden costs. When I went to pick up the bus I was informed it was brand new and it was. The bus was excellent and I was more than satisfied with the service. When I received the bill there were no added on or hidden costs just exactly what I was quoted. I would recommend using Budget to anyone who wants a good deal at an unbeatable price.

Great service, car was in good condition

Great place for a good deal