Hype DC Mid City

The two ladies provide an excellent service. All shoes sizes are available

Entering this store feels exciting and overwhelming at the same time. There's so much to choose from, styles, brands, colours, etc. It was very quiet when I visited here (being a Sunday), minimal staff serving but adequate. Friendly enough to answer questions, offer recommendations without pressuring you to buy. It's well set up, brightly lit with enough spaces to manoeuvre around this store. Price wise, not as competitive but good to check out the stock and compare prices. A friendly atmosphere really.

Juan provided amazing customer service!nHis ability to recommend shoes based on my needs and limited information is amazing. He demonstrated exceptional needs based selling and he is an asset to Hype!

Good selection of Sneakers. Few places in town that carry Veja

18 March - just had another amazing experience here thanks to Felicity, she never ceases to smile and helps you out to make sure you're accounted for. This again is exactly what customer service should be as she is definitely a role model for what excellent customer service should be.nnMassive shoutout to Connor today for giving me the absolute best customer service. Every request for two types of shoes I was looking for he was accomodating to be offer straight up to go right to the warehouse and pick up and check a pair (which wasn't far away). Made sure he was speedy with his responses to my requests in trying sizes to make sure I knew which ones I was most satisfied with, comfortable and always letting me know to stay seated and he'll fetch or check for me and made sure to bring me back qualitative responses and extra information.nnThe rest of the staff there are friendly and great to have some small talk with, doesn't feel awkward or that they're trying to force a sale on you.nnAs a manager of a support team in my company, he definitely was patient, polite and responsive which is a prime example of excellent customer support at a high level of standard which earned him a sale today.nnPlease pass this review onto him as it's well deserved. I hope you keep him on the team long term, ensure he's compensated and recognised well for the incredible service he delivers for your company.