RSEA Safety Newcastle

One of the largest stores in Newcastle for work clothes and safety equipment. Always great service and plenty of stock.

Great staff, always helpful.

Great service , very helpful staff sensational range if stock if you need work wear this is the place to shop

RSEA at Lambton has a good range of stock and work boots but that’s sadly where it ends. I purchased a pair of Steel Blue boots that failed after five months. I returned to the store with the receipt from when I purchased it.nnThe lady that served me gave all the excuses in the world as to why I may not be able to receive a refund/replacement for the boots despite being within the 6 months warranty. She eventually agreed to contact steel blue about my boots but told me that the store would have to keep the boots for a full week while they waited for a response from steel blue. I agreed because I had no other option and in that time waiting I went and purchased a pair of boots at another store as I need work boots to go to work.nnThis isn’t good enough, 7 days without work boots because an email needs to be sent away is not acceptable especially when you require them for an income. In the end after a week I received a refund but this whole mess and dissatisfaction could’ve been avoided with some common sense.nnI suggest to management to create a new system regarding product issues/faults otherwise you will lose more customers such as myself. I’m also confident that this method of dealing with returns is against consumer law as well.nnEveryone should be aware that if they have an issue with their boots and presumably other products sold at this location, RSEA will take them from you and if you need them for work, tough luck.

Walked in and felt so welcomed. All the staff were amazing and very friendly. Great customer service as I was able to find exactly what I was looking for. I could not fault the staff at this shop I walked out a very satisfied customer. I even walked past a warehouse staff member upon returning to my car and he was just as friendly asking me how my day was. Excellent 5 stars and I shall most definitely be back again. If you want a great experience drop into RSEA Newcastle