Cinori Shoes

I have purchased from this store and their sister brand, Cinori, over the past 10 years. The first 2 pairs of Django and Juliette shoes, one of their owned brands, were in-store. There were so many different pairs I loved, and that fit me perfectly, that I fell in love with the brand and have been purchasing them confidently online over the past 10 years. I've purchased other brands from their store too, and have returned some as they haven't fit me well. D&J though always seem to fit really well.nnI recently purchased a pair of sandals from D&J brand - Barisha in white. They fit perfectly when I tried them on in the house, however it wasn't until I walked in them outdoors that my feet slipped off the back. The straps were done all the way up yet they didn't hold my feet in place.nnI was really disappointed as these are not cheap shoes, yet I had worn them. I discussed a credit with the service team - not a refund - as a long term and very disappointed customer. I was told there was nothing wrong with the shoes and I should have purchased a bigger size and not worn them out of the house. A bigger size would have had a bigger problem - if the strap was already at the tightest setting and still didn't keep my foot in place how would a bigger size work?nnSadly they own the brand and still will not offer any sort of credit/replacement or better service. I guess the learning is to wear your new shoes from this brand around the house until they are worn in or you will not get any sort of refund or credit!nnVery disappointed, after years of purchasing with them as a loyal customer I've been treated like a first time buyer and that my opinion means nothing!nnI need to find a new brand that I trust, as they have lost mine.

I have the feet from hell when it comes to shoe shopping... so like Min, I haven't found the right fit here yet, but have had the kindest staff trying their best to help.ud83dude0a I'll still keep trying...ud83dudc60ud83dudc61ud83dudc62

I'm yet to purchase shoes here but every time I pop in for a browse, I'm greeted by the friendly staff. I do really like the stock in this store but I'm an awkward size & often the shoes I really like are not available in my size. I'm hopeful & will keep calling in! ud83dude01ud83dudc4dud83cudffb

Nice staff