Europcar Sydney Parramatta

DO NOT USE THIS COMPANYnunprofessional. if i could they would get zero starsnnno one answers the phone (called on different days, multiple times) when i confronted the worker in person he said he is busy and alone on the job. (not a good excuse, obviously doesn't want to answer calls)nnafter driving the car for a week, a light came on to let me know to put pressure in the tyres. I pulled up at the petrol station, checked the wheels that were all meant to be at 42 and they were all at 26 or lower. Is this a safe car you have given me? How can the pressure be so low and why are checks not made to ensure the car is safe to drive? When I told the worker upon returning the car I was just ignored.nncharged me for extra insurance and didn't explain that my car insurance who organised the car, covers some of the cost already just wanted to charge me extra money.nnUpon returning the car, complained that there was a drink stain on the floor (was there before and i obviously couldn't get through on the phone to let them know this and that there was rubbish also in the back seat.)nwas told to clean the car or be charged for the cleaning.nnso initially after my no-fault accident, my car insurance told me i only need to leave a $100 bond that i will get back and now i am out of pocket $500nnVery unprofessional service.

I have to deal with this company on a professional level. I have many clients have terrible experiences with this company. Being turned away because they only have their perfectly legal digital licence, being told there is car available and then getting there and there is none available, being called and abused persistently rather then contacting me regarding fee's etc. I feel my upper management needs to change their partnership with this specific centre as nothing seems to ever change after 4 yrs of using them.

Ruddest, experience ever. AVOID !!nnToday I had to pick up a hire car, as my car was written off on a crash. Budget Direct put me onto these people.nnThe only information they gave me was to bring in a physical driver's licence.nWhen I produced it they asked for bank statements, Medicare cards or other things to prove what my photo id stated.nHERE IS THE KICKER. Someone else arrived to pick up a car, with only Photo id. I asked why he was allowed to drive away with a car... QUOTE! HE IS A PRIVILEGED CUSTOMER AND DOES NOT JEED TO... unacceptable. Good day. I will let budget direct know how useless you are.

Its a mixed experience each time.nSometimes used get a nice clean cars however the wait time is more than 30 mins.

its pretty bad experience for me to hire car from this granville office. first they gave me a different car and i asked on the day of booking for a different car.then they did mistake with dates. the car wasn't clean from inside. then they harrassed me for invoice.first they told me to email me the invoice when i didn't receive the invoice i gave them call and the guy told me to visit office to get the invoice. actually here should be options to give half star for the service which they giving thier customers. really bad service