Thrifty Car & Truck Rental Parramatta

Unexpected bond of $500. Apparently if you have a debit card the standard $200 bond for credit cards doesn't apply.nnThis wasn't stated anywhere on the website so I had to come up with an extra $300 to go through with the rental. For people moving this potentially could screw their moving plans up

Was horrible service and my morning was wasted.nnI booked 8am-12pm on Sunday.nThe staff arrived to open the office after 8am.nI was not able to complete the registration at office until around 8:30am.nnThey also started to clean my rental car 8:40am. I could not leave there with my rental car until 8:55am. Wasting an hour I needed.nnI asked if we can return the car around 12:30pm but they said, no it has to be 12pm.nnI think they need more staff or be better organised.

I had a reservation for a truck from the start of the week for the weekend to make sure I do not miss out. I have been a long time customer with them but this was the icing on the cake. Then 1 day prior I receive a text message saying we are unable to provide you with a truck any questions ring the number provided. So I rang to see why the were unable to supply me the truck on the day. The gentleman that answered my call said it is company policy and we don't have to give any other information. When I asked what policy his voice became louder and ruder repeating the same thing over and over and shut the phone in my face. The males working at this store are very rude and arrogant. I DO NOT RECCOMEND ANYONE TO HIRE ANY VEHICLES FROM HERE. Budget up the road is more friendly and helpful.

Disgusting service. Have wasted 2 hours after on the phone to them after the rental finished to erect their incorrect spelling of my email address for the invoice and they cannot fix one letter. They want me to drive all the way into the branch. The service lady swore on the phone. NO ONE wants to help at this place. Awful service!!!!

Im giving one star because the customer service is digusting , they are rude, and have no heart for there customers , Donot go to parramatta thrifty..