Bloch

Amazing staff ud83dudc4dud83cudffbud83dudc4dud83cudffb Super helpful! Customer service are excellent. I asked to have all my orders ready and I just wanted to pick them up and go. They got all my daughters item’s perfect ud83dudc4c

I've invited this store 4,5 times in the last a couple of months since I took up some dancing lessons. I have to say they offered ZERO customer service. Every time I visited this store I have to spend ages looking for the right outfit or shoes by myself, no one approached me to ask if I needed any help. As cold as can be. Last time I ended up buying the wrong shoes because I had ZERO assistance or advice. $170 totally wasted. This store reminds me of some sort of automatic supermarkets - finding the products on your own and shop assistant only talks to you at check out.

Very cool looking staff, NIL customer service, when asked to size, as a newly opened flag shop, told me just everything on the shelf, not even bothered to check stock!

Today I arrived at Bloch Chatswood to get a pair of character shoes at 16:40. They close at 5. And the lady told me they are not doing any more shoe fitting for the day and the closed sign is displayed at the shop front. I could see there just one or two customers in the shop at that time and shoe fitting area was totally empty. Instead there were 4 shop assistances wandering around, had nothing to do. I think any one of them could spare may be just 5 minute to do a shop fitting for me. It did not say shoe fitting is by appointment only or any where say they are not doing shoe fitting 20 minutes before closing time. And the lady told me they were closed was just standing and guarding the door far before 5. I think they totally can serve one or more customers before the closing time.

Absolutely disappointed in their overall customer service. The staff advised my wife what ballet shoes my daughter required based on the specific details of my daughters class, dance school, grade etc.. . We trusted them and before her first class wrote our daughters name on the shoes (as you do) As it turns out they advised incorrectly and my daughter had the wrong ballet shoes. Store won’t take responsibility for giving the wrong advice and won’t replace or refund the shoes. Store manager by the name of Olivia simply refused to take responsibility. These guys are not experts and don’t take their advise. Ended up buying the correct shoes from AKA Dancewear in North Ryde.