No Birds Car Hire Mascot - Bayswater Car Rental

I really don’t know how people could fault the bunch of nice and professional people. When I arrived to process the vehicle really quick, I did complain to them about the vehicle smell a bit and immediately Desmond swapped vehicles for me. It was a very busy time and they did not take advantage during busy time. Very reasonable rate. No complaints and thanks guys you are awesome.

Much cheaper than the major rental companies, even with paying the excess waiver, with airport pickup & drop off. The car was nice & new and was clean. Staff were friendly. Be warned though, you do have to undergo a credit check! Would rent from them again.

Great service, staff were friendly and process amazingly quick. We were concerned about being outside of the airport but the shuttle bus was easy to organise and quick! A no fuss car hire which we will be using again

THE WORST CAR HIRE EXPERIENCE EVER!!!nWhen booking online it was started that the car was available to be picked up from the airport which it wasn't. When we picked up the car we were then hit with a $500 holding fee which was never once mentioned during the booking process. Upon inspecting the car the customer service representative apparently didn't notice all the scratches and dents that were glaringly obvious (I then proceeded to go over the whole car so none of it could be used against me upon return). When we returned the car, the customer service representative was quite rude and abrupt, also asking me IF I HAD PAYED FOR THE SHUTTLE BUS SERVICE?!?! once again none of that was mentioned when booking the hotel car (when booking online I was told that the total amount payable included ALL FEES AND CHARGES)nnSo I suppose all I can say is that a company like yours has a LOT of work ahead of itself if it ever wants my business or the business of anyone else again.

Just wanted to share a great customer experience from one of the guys working there (I believe his name was Robin). Please spare some extra time if you are heading to the airport, as the area can get a bit of traffic and i ended up being very late. The guy at the desk didn't bother much and said the shuttle will cme. After a few minutes and no shuttle at site, i grew very anxious and was sure to miss my flight. Robin was walking past and enquired if everything was ok. and as soon as i explained, he ran out and got a van and rushed me to the airport, saved my day. Otherwise, std. cars and normal service, except the AUD: 2,000 upfront deposit, just need to make sure u hav a card available with that much balance and it might take a week to get credited back, depending on the bank i guess.