R.M.Williams Harbour Town

I have bought over the years a number of boots from this outlet store and always been greeted, and serviced with the utmost professionalism and friendliness. Today may have been a bad day ... but I walked out utterly disappointed with the store, the Store Manager, and ultimately the Brand.nnI knew what size, colour and style of boot I was after, and could see a number of them on a table, but none on my size. After waiting what seems 5-10mins to be served (with only 2-3 other customers in the Store, and 3 staff) a female staff member came over seemly flustered, and asked ‘what do you want?’... I described the boot details I was after, and was met with a ‘if it’s not on the table, unlikely we have it’. She then turned to the manager (a young bloke) who basically asked me the same thing ‘what do you want, matey!!?’. I again described again what I was after adding that on the weekend a staff member at the store actually said they had a few pair. “Obviously we’ve sold out”. ????nnTo this point no one bothered to look out the back, offer me other options, a timeline when new boots may be in, or look at boxes above the boots rack. They did once I again said a staff member had a pair or two out back... the Manager abruptly told the female staff member to go have a “good” look... she returned with a pair... G not H but still very close to what I was after.nnAt this stage, I was over it, and felt I’d rather spend normal retail at PAC Fair than spend another $ here. AnnEither Customer service since Covid appeared or the staff at this store have forgotten that it exists, particularly the manager.nnIncredibly disappointed... I’ll always by RMs, but now might think twice about recommending this store to many others.

The name speaks for itselfnGreat service friendly staff always been a fan

Lovely staff members, lots of stock and discounts at good prices!

Very friendly staff, eager to help!nIt's an outlet only, so collections might be limited.

EDIT: RM Williams Customer Service Team rectified this issue promptly and turned around the experience.nCommendation to Josh & his Colleagues at the Management team. A++++nnDo not conform to ACL - terrible experience.nThey had a pair of size 8.5 Black Suede Comfort Craftsman boots in their $199 sale box with a ticket confirming $199 was the advertised price.nWhen attempting to purchase these boots, their manager Felicity refused to sell the boots as they were incorrectly priced and should have been $299.nI advised ACL states the product must be removed from sale for 24 hours or sold at the advertised price.nShe said she will not sell the boots for $199 and will remove them from sale.nChecking back an half an hour later the boots were still for sale (have photo evidence) readvertised for $299.nI offered a compromise that I would pay $250 to meet in the middle but she declined.nAs somebody who has managed premium luxury retail boutiques in the past, this just shows a total disregard for client satisfaction.nGood job RM Williams; your boots are great, your staff are amateurs within their profession.nAnd for that, the 4 pairs of RM Williams boots I own will now be replaced with an alternate manufacturer.