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Ace Rental Cars Cairns

147 Lake St, Cairns City QLD 4870, Australia

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Detailed Information

Place Types Car rental
Address 147 Lake St, Cairns City QLD 4870, Australia
Coordinate -16.9195415,145.7733233
Website https://www.acerentalcars.com.au/locations/cairns-cbd/?utm_sour
Rating 3
Compound Code 3QJF+58 Cairns City QLD, Australia

Openning hours

Monday 8:30 AM – 3:00 PM
Tuesday 8:30 AM – 3:00 PM
Wednesday 8:30 AM – 3:00 PM
Thursday 8:30 AM – 3:00 PM
Friday 8:30 AM – 3:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday 9:00 AM – 1:00 PM

Photos

Reviews

Joshua Elder (11/19/2020)

Please read the 1 star reviews before booking, I made the mistake of only looking at the 3.5 star review and assumed it would suffice, there was no shuttle bus, called the office many times with no answer, finally gave up and took a taxi after almost an hour of waiting to their office, which turned out to be closed (It was 11am on a Wednesday), upon this discovery we find a letter on the door, asking us to go find their other office in city we weren't familiar with ended up getting lost a bit in the blazing midday sun, upon finally finding the location we were greeted with an unapologetic man who proceeded to give us a surcharge and top everything off I am still waiting to receive my bond back of $250 :). Please don't use this company, save yourself the time, effort and grey hairs, book with a company that actually cares.nnWe were only up in cairns for a day and ended up faffing about for half of it trying to get a car, 1 star is probably generous, learn from my mistake.

Mark Kemsley (11/17/2020)

Would give zero stars if possible.nnWent there today and it turns out the company has effectively gone under but are using Hertz to fulfil their orders.nnAfter getting a taxi from the airport to thier office I then had to get one back to the Hertz counter who thankfully honoured the booking - however I got a minivan instead of the 4x4 I reserved as I could only get what they had available.nnDon't bother contacting ACE no one is in their cairns office. I left multiple messages with no successnnComplete sham booking and dishonest of them to be accepting bookings.nnOnly advice I could give is if you have booked with them cancel!

Peter Gallon (12/03/2019)

Great cars at a very fair price.nMy flight came in late so I missed the shuttle. Called in the next day and they moved heaven and earth to get me another car.nGreat service and I will definitely use them again.

S K (07/22/2020)

Absolutely disgusting Company. Got to Cairns airport with my 9 month old and waited for the shuttle and no one came. Tried calling them for 40min with no answer, had to call the Gold Coast office who told us to go to the Hertz counter, got to the counter and there was no car for us. We had to wait at the airport for 4hrs with a baby who was beside herself. NEVER book with this company.

george k (07/22/2020)

The worst company and customer service i would never use them again. We are traveling with our infant and they have double booked out all of there cars, will not answer there phone lines and not sure if or When our car will arrive. We are now stuck at the airport with no car and a screaming baby. DO NOT USE THEM.

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