Kitchen Connection

The service I received at kitchen connection was second to none. So impressed with the knowledge of the showroom consultant Lyn and my designer Kim was great! She completely reworked my kitchen space and it’s so much more functional now. My customer support manager Damien did a fantastic job arranged all my trades and it was a smooth process. I highly recommend Kitchen Connection Jindalee!

Great implementation, Poor conceptionnnWe’ve just had our kitchen renovated through Kitchen Connections Jindalee.nOur renovation was managed by Steven who was efficient, responsive and a pleasure to work with it. All the tradies (installer Scott, electrician Mitch and others from Bizelec, plumber from Vibe, tiler Darren, Troy from TDM glass) who were contracted through Kitchen Connections were always punctual, friendly and did their jobs extremely well. Overall, the renovation was completed pretty much within schedule.nnOur major disappointment was the designing phase which we felt was r hard sell with a “designer” (I believe she is based not in the Jindalee showroom but the Mt Gravatt one) who didn’t really seem interested enough to discuss ideas or offer creative solutions. We felt rushed by her to commit to a design, being told that a voucher we were given from the store would only be valid if we signed up and paid advance on the day. This felt like a pressure tactic. Moreover, the designer was difficult to get in touch with and slow to respond after we signed on the dotted line following the initial consult (at this stage, we wished to make some changes to the design). It made us feel like all she, and by extension Kitchen Connections, cared about was the $$$. At the end of it, we feel like we ended up with a stock standard design which was not particularly tailored to our specific needs and could have been purchased from any old store. Perhaps we did not correctly understand the designer’s role and perhaps the designing issue may not have been a problem for someone who has experience with renovation or are a 100% sure of the exact design that they want. However, we were looking to the designer for her expertise in kitchen design and sadly received very little of this. Also, at the time of check measure, the designer had failed to pass on to the project manager the final design that we had okayed, which meant that he turned up to the appointment with the old plans, which was quickly rectified by Steven. There were other confusion about tile pattern etc as well.nAlthough the project management and workmanship were faultless, we are left feeling a little ripped off and like the flaws in the conception/design stage have cost us our dream kitchen.

Have got our new kitchen and love it. The showroom was really nice and we were provided really great service and advice. Was so simple, thanks so much.

From the design stage through to completion the Kitchen Connection team was impressive. The design suggestions and layout ideas from Damien provided functionality and accessibility and he was very amenable to any small changes we suggested. The guidance and patience shown by Alexandra, Rani and Kerrie in the selection of finishes was so generous displaying a genuine interest towards the final choices. Luke, our installer was impressively skilled, displaying an eye for detail and an awesome work ethic, even putting in a couple of 12 hour days to ensure the fit out was completed to his and our satisfaction in a surprisingly short time. The tradies used by Kitchen Connection; Mark, Cameron, Simon and Christian were always punctual, efficient and neat and tidy in their respective fields, leaving us with a very polished final product. Overseeing all of this, Peter, our Customer Support Manager, ensured the whole process ran like clockwork. Great work guys!nThis company is very professional, pleasant and supportive at every level and I would certainly recommend them to family and friends.nThank you Kitchen Connection Jindalee for providing us with our dream kitchen. We absolutely love it as does anyone who's seen it.

I had kitchen connection out to my place over the weekend. The designer was pushy, and rather rude when I stated I wouldn't sign on the dotted line that day. Really off putting, and I won't be going through them.