Jo Mercer Queen Street Mall

I loved Jo Mercer shoes and boots.nSadly they did not love me back.nThree very lightly worn pairs of boots (they all still look like new) all developed the same issue where the toe cap, rather than being covered by the lining, is on the outside, against your foot, allowing the edge of the cap to roll down, creating a very uncomfortable ridge right on the instep.nWhen I realised I only had the issue with Jo Mercer boots, I contacted customer service. What a waste of time...what the cobbler called a manufacturing fault was simply ‘normal wear and tear’ according to them.nSo apparently Jo Mercer think it is OK that their boots fail after 10-20 wears.nI will take my boot love to Franky4 from now on. Their boots are comfortable, stylish AND built to last.

Good collection

Great customer service and shoes!! They provide some good and helpful comments regarding what you are after! June and Tracy are extremely intelligent with their approach and products! Definitely buying there again!

Really poor quality and service.nnBought a pair of slides in a promotion. After two wears they ripped where the strap meets the base. I took them back and they would only offer to have a cobbler look at them. The store clerk said she would call me the next day - no call. I called them a week later and she said that the shoes were deemed not faulty as I must have stepped off a gutter and ripped them - I didnt. I replied saying that I never fell in them or slipped off a gutter, I only wore them a handful of times on days off of work. The leather was really thin and ripped so easily.nnThe clerk offered to have them repaired by their cobbler or I can take them to my own cobbler. I figured that they were already there and she said the repair would cost $20 so I agreed.nnA few days later I get a call saying that I have to take them to the cobbler. I go in store, pick them up, take them to their cobbler and he quotes me $50 to have them repaired, not $20.nn$50 is half the purchase price! So I now have to pay 150 for slides that I wore only a handful of times that are clearly poor quality.nnI will never shop here again. I am so disheartened. The store clerk was really short with me.nnI've worked in retail too and I know its annoying when customers complain about the quality of a product when there isnt anything you can do but I always showed empathy and kindness when handling situations that were unfortunately out of my control. It doesn't help to ever be rude and short with someone.

Some of the worst customer service experience I have ever encountered. The sales assistant was incredibly rude to me when I was just wanting to try on a pair of shoes. She spoke to me very condescendingly when I told her I was a sales assistant at a different store. I returned the pair I bought the next day because I was still so disappointed with the service I received. Even worse to know that this is the flagship store and should give the best experience, but by far the worst Jo Mercer store I've ever been to. I do not recommend.