R.M.Williams Toowoomba Grand Central

First time ever leaving a customer review, such was the absolutely appalling customer service (or lack thereof) displayed.nnFor context, I had left the store approximately 15-20 minutes prior as the store was quite busy (approximately 7 or so customers). I figured that I would give it some time and return later. I did not have any interaction with staff during this initial visit, which was fair given how many people were in the store.nnAfter returning a short while later, the two staff (one older lady & one younger lady) were both attending to customers, with another couple also waiting to be served. The younger staff member acknowledged me, but did not ask if I needed anything, which (again) was fair given she was already with a customer. The older lady finished serving her customer and then served the couple that were waiting.nnBoth staff members then finished with their customers at the same time. By this time, a pair of young girls had been in the store less than 2 minutes, and another lady with a pram walked in as one of the previous customers walked out.nnConversely, I had been waiting patiently for between 10-15 minutes. Never at ANY stage was I asked if I required assistance and I would've imagined it was somewhat obvious from my body language that I was waiting (e.g. not browsing items any longer; making eye contact with the older lady staff member; not trying on any items).nnBoth staff members approached the other customers (two young girls and the lady with the pram) and offered assistance.nnI stood there open-mouthed and in utter disbelief.nnAn utterly APPALLING display of customer service. I won't be returning to this store EVER again. As someone who works in retail sales and shops at retail stores regularly, this was easily the WORST display of customer service I have ever experienced!

Popped in to order some custom boots. After a very ordinary experience at an RM Williams store in Brisbane, I was blown away by the service and knowledge from Erica at RM Williams Grand Central. I would highly recommend this store.

Excellent staff, normal selection of RM stuff

Service very ordinary would not go back into the store maybe just line

Cate sorted me out when I was in a pickle using common sense and great customer service. She could do with a pay rise. I shall be back!