Andersens Toowoomba

We are very happy with our new carpet. Customer service was spot on they turned up when they said the guy who did the installation did a top job can't fault them .

Car park covered in rubbish and old carpet, overflowing dumpster. Show room was stuffy and staff don't know their products. It took 10 minutes staff member to find the price for floating floor. Although we were clear asking for the pricing for flooring only, not installed, staff member still quoted install price, then took longer again. I was laughing on the way out at how bad this place really is, as I had no idea beforehand. If they put half as much effort into their product knowledge and customer service as they do their advertising, they might be worth it.

I tried to book an inhome measure & quote. First time they were running late, rang me & I was given an approximate time (about 1 hour after initial time). After waiting another 40mins I rang again & was told something had happened, noone was coming & they'd forgotten to ring to tell me. Today I waitied 15mins past the appointment time, rang & receptionist said person just had to get keys, were on their way & would be there shortly. He then rang me an hour after time from the office number & said he didn't know what had happened. Unreliable company with a lying receptionist!

Prompt. Professional and did a great job. A stress free and pleasant experience from conception to completion. The installers were quick, efficient and did an excellent job. New carpets REALLY make a room! 100% will be going here again anytime I need more carpet somewhere.

Wonderful experience dealing with Sue & crew from Andersens! An enormous range of carpets & planks to choose from. Will definitely be back when its time to choose tiles for our bathroom.