Hertz Car Rental Ayers Rock Downtown

The staff at this office are fantastic. They went well above & beyond the call of duty to help us outside of their business hours. It made our holiday fantastic and we really appreciated it.

Very bad customer service. When I returned the car with the full petrol and showed to the lady who was on duty 28 January. She said all good. But finally $170 petrol fee charged from my credit card. I called the office and a girl answered and said they could not do anything. Do not hire from this company., they steal money from your credit cards

We were served by Todd who made us feel special. A very friendly guy who went the extra mile to help us and made us laugh. He was able to answer our questions. Great service and clean car at adorable prices.

Rented a compact SUV picked up from here. No issues and service was nice and friendly. Booked via tourism NT to get unlimited km.

Terrible customer service, site manager incredibly rude. Left counter unattended for 45 minutes with no sign. Phone on counter to contact staff did not work. Rang national phone line who also could not contact staff. While waiting we saw Avis and Thrifty staff leave multiple times but always put a sign up. When told a sign would of been nice the location manager became rude and threatening to not give us a car. Our paperwork clearly stated pick up BEFORE 11 and the opening hours stating the branch closes at 11 but location manager insisted it was our fault for arriving too early. (Despite us being there in the locations opening hours).nPlease put a sign up in future to prevent customers having to experience the anxiety and worry that something has gone wrong with their booking and when you forget to put your sign up, in future, instead of arguing with your customer a simple apology would of fixed the whole situation and been a positive outcome for all.