Car Sharing Location - Car Next Door

I am appalled at the level of customer service from this company. On top of this, for some godly reason a credit enquiry was lodged against my name for my application. I AM FURIOUS!nDo not use this service! You are safer paying a bit extra for a hire car through a legitimate company!

The hiring process was easy. We hired a van to move some furniture. The van was clean and exactly as described. I give it 2 stars because it's been 2 weeks and our $150 deposit still have not been released. We've been chasing it with the customer service team and it's still taking this long!

If I could give them 0 stars I would. The van we rented was parked so horrifically far back that we could not take a before photo of the back until we had moved it. There was no back mirror present when we picked up the van (as per photos), and there was no damage made to the vehicle during our rental period, however they blamed us for the missing mirror and charged over $300 for it to be replaced. What an absolute joke of a company. DO NOT RENT THROUGH THEM - THEY WILL RIP YOU OFF!

If you're used to hiring a car from one of the usual car hire firms, expect a clunky and cumbersome experience. I booked a car (fee was taken out immediately) but when i got to it the key lockbox would not open. After half an hour on the phone to someone in the Philippines, who also had no success in getting it to open, I was told to go to another car one km away. This one worked, but I was about an hour late for my appointment. When I returned it two days and two hours days later, i could not generate a code to open the lockbox. After another 20 minutes of frustration, the owner generated a code for me, but apparently in my frustration and rush to get to my next appointment i forgot to lock the car, so i incurred a $50 fee from the company. All up, it cost $303 for 2-and-a-bit days and about 250km and some tolls. Never again.

Terrible, irresponsiblenWe booked a car for 1 week,nWhen I went to pick up the car was not there; I called them ten times, and finally, they said that the vehicle is not available.nThey did not provide an acceptable answer to us. They ruined our trip and plans. I wasted my money and time. The customer service was so rude.nThey did not even let us know before picking up time.