Alpha Car Hire Moorooka

Great service. Good car on very good price. Highly recommended. The office keeps the Covid 19 protocol requirements well. I will come again.

Everything seemed great at the start, but we gave the car back a month ago now in the same condition we got it in if not cleaner, and still no bond back... my partner was told we had to wait 30 days for the money back, its been 30 days and still don't have the $1000 bond back, now they tell us its a banking error and we have to contact the bank. Cant believe what we have to now do to get our money back. Not happy. Go with someone else for your hire cars if you want your bond money back

Friendly staff

I recently rented a car from here it was great at the start same day service. Got the car and originally set it to be hired for 2 weeks and then extended for the next month after that. When I took the car back in it was cleaned perfectly and I did the right thing. The two guys at the counter one said that he took the hold off of my bond and the money should be in my account straight away, so I checked and it wasn’t in they said 28-30 days for the money to go back into my account. It’s been 40 days now and the money hasn’t been placed into my account so they told me it was a banking error and to contact my bank, so I did and my bank came back to me saying there is nothing they can do because the merchant has to put the money back into my account. So I have been back and forth because I have been misguided by alpha and I don’t understand how my money went missing and where it has gone when I used my bank card. So someone hasn’t done their job and taken the hold off my account for the money to go back in or someone has stollen it because the guy at the front counter who “took the hold off my account” went straight to the toilet after and I didn’t see him at all before I left. Something is not right and my money is missing. So now I’ll be taking the matter further because something is not right at all and it doesn’t make sense to me at all. It’s not that hard and it’s so simple and I’ve done the right thing but they haven’t done right by me. This is unbelievable. Completely unhappy.

Do not ever use this place. My son and daughter in-law hired a car and paid upfront 2 weeks ago. They gave the car to someone else and won't give them a refund. They had to pay for another hire car from another company. Ask to speak to a manager they reckon they don't have one email no reply.