Europcar Alice Springs Airport

Despite having prepaid our car hire, voucher was handed over but not recorded. Asked for $200 bond. Upon returning car no one was available to take the keys, had to put them in a drop box. Invoice was sent one day after returning car with extra car hire charges and bond not returned. After a few phone calls and now emails we are still waiting for someone to get back to us... I will never deal with this company again. Steer clear!

I have read the reviews of all rental companies in Alice Springs and it is a mixed bag.nI was worried about renting with any of them but my experience with branch manager Naomi @Europcar, she definitely went beyond my expectations to help me out on arrival and later on when I was back home.nShe understands right from wrong and while she knows you will likely not return to Alice Springs anytime soon, she will treat you as a loyal customer and do what is right.nHighly recommend Europcar in Alice Springs just for that.

Had the pleasure of meeting Anahera, the amazing lady managing the kiosk. Was a real pleasure being served by her. Made the whole experience so much better. Would return to this store just to be served by her again. Can't thank her enough.

Awful! On pick up they charged me an extra 100$ as bond, on drop off I asked about them and I was told it was freeze and I will have access to it in 2 or 3 days. After a week without the bond being release, I sent an email concerned the procedure was diferent for debit cards and they hadn't noticed, I received an obviously copy-paste answer thay the money charged to my credit card (they hadn't even read my mail!) was in my bank account pending to be released, I called, they told me to speak with me bank. My bank said nothing is pending or being hold and no amount was going to be release, I called again they told me to contact customer support by mail, the answer from customer suport: the same copy-paste answer as before! I replied and a month later I still hadn't received my bond. I'm far from pleased.

DO NOT USE this company!nThey are purely dishonest and they set up a system to legally steal from you.nThey apply extra surcharges after certain KMs and intentionally hide them from you.nI payed 180AUD for the car thinking it was a good deal and then I was charged for additional 340AUD.nI explained the situation to the customer service and they said that there was no chance for a refund.nDo not use this company and don't let anyone you know use it either.