OZ Design Furniture Gold Coast - Helensvale

I first purchased a Tempest sofa in late 2019, in January 2020 I complained of major faults and was expected to receive a replacement within 6-8 weeks. 6 months later I still hadn’t received my replacement but was still being refused a refund. I ended up accepting a store credit but have since have had issues with major faults with my Hamlet sofas also, once again I am being refused a refund and am being expected to accept another store credit to purchase a 3rd sofa. Customer service has been extremely poor with no consistency and very little care has been taken to make sure facts are correct in emails. I would strongly advise against purchasing sofas from this company.

The staff are friendly and very helpful. My furniture was available in the time frame they told me. It is beautiful & great quality.

Good variety of furniture. Staff were very friendly. Had a good Sale with decent discounts.

Great variety of stocknHelpful staff.

The couches we ordered arrived in good condition and were a reasonable price. It did take 4 months to get here though, but we bought coffee tables and tv unit from another store at the same time and it took just as long due to covid.