Budget Car & Truck Rental Kings Cross

Had to pay more than expected. There were a lot of hidden fees to pay. The receptionist was rude. They love to charge you some unreasonable fees like location fee charges etc. The operators on the phone were not familiar with their companies policies. I would suggest to stay away from budget. Unhappy rental experience.

We made a reservation to pickup a car at 2:00 but upon arrival staff had just locked up. We could not get our car. Why would you allow us to make a reservation for 2:00 if you close at 2:00??? All other car rental places had sold out so our weekend plans have been ruined. Makes no sense to allow customers to make a reservation at the time you close. Would have nice to have been contacted about this before hand but perhaps they were not paying attention to their emails so did not see our reservation. Have one week in Sydney, this was my only chance to explore further out. Thanks a lot budget

When we picked up the car it only had a 3/4 full tank of petrol, later into our road trip we realized the air conditioning was broken. We were able to exchange the vehicle at a different budget location and at the end of the trip I got credited for the difference in gas (since I dropped it off full). Overall the staff did a great job at quickly fixing the issues and getting me back on the road. The staff at the drop-off location were friendly and made sure I got the gas credit without any hassle.

Bianca at the front desk helped me out of a tight spot when she didn’t need to, gave me a good rate, and was overall very lovely. The garage guys seemed like good chaps to me, just a comment as I see they’ve copped some poor reviews.

Great service at the front desk, but the garage worker has very bad attitude. Don’t bother wasting your time coming here. Get rid of that worker, clearly he has issues since everyone in the review section has some sort of problem with him. Went further down the road and rented with bay waters, absolutely great price and service.