Hertz Castle Hill

It’s 2020 and apparently Hertz doesn’t allow people to pay security deposit using smartphones/ watch. People need to have physical debt/ credit card to be able to pay for the deposit.

Hassle free pick up and drop. Was happy with the car they provided.

The Hertz representative at the front desk was rude and unhelpful compared to the many other times I have rented from them. Maybe she was having a bad day. The vehicle I received was in average condition covered in scratches, dirty inside (which is unacceptable by Hertz standards when you call Hertz Australia) and riddled with disgusting stains on the car seats. You would think during this COVID-19 period that they would keep their cars cleaned and presentable at a higher standard, particularly the interior. If you want good customer service just go down the road to AVIS, where at least they appreciate your business. Reading many of the negative reviews, the response from the owner is "sorry" and they are "always looking at ways to improve". Obviously nothing has been done to improve the attitude of the customer service representative at the front desk many have mentioned in their negative reviews. Hertz Castle Hill, are you listening to your customers? I am sure that the Hertz representative at the front desk would complain if she was treated or spoken to like that at any business she visited where she is a paying customer.

Flawless service, very comfortable car provided. No complaints!

Kiwi lady very nice and helpful..best service..