Budget Car & Truck Rental Mandurah

Needed a car on short notice. Went to them and could not get car without my credit card.nHad drivers licence and card on my phone as we all do in today's technology but still could not get a car...nSo mad at them. Will never use them again.nChange your policies budget..get with today's technology.

Clean, modern cars, not cheap, mine had 5,800Ks on the clock.

ASOLUTELY appalling, the old grey haired woman working at the counter was beyond rude, I walked into this business with my mask on to collect a vehicle and the old woman did NOT wear her mask while attending to my enquiry. She had no idea what she was doing, was rude and snappy, I guess it was getting near her nana nap time!nnNEVER again would I even consider using this three ring circus for a rental! When a vehicle is pre booked, IT IS PRE BOOKED, she should have retired years ago!!nnUPDATE: The following monday I contacted the branch manager Darren and explained to him what had occurred, he was great and corrected the situation, he was very polite and helpful and listened to my complaint, he said he had viewed the CCTV and the old woman would be reprimanded. . A little courtesy and understanding can go a long way in customer relations, and I believe Darren took my complaint seriously and he dealt with it in a friendly and efficient manner! Suffice to say I feel a little more confident dealing with Budget Mandurah!

I hired a car from Budget Mandurah for several weeks. The car went back to them some 2.5 weeks ago. I have just checked my bank to find that they have unlawfully deducted 321 dollars from my account. When asked what was going on, I was sent a confusing little grid of figures, colour coded differently with differing amounts. I have asked the manager there, to send me a list of monies paid and a list of their charges. He has refused. Saying I need to check my bank statement! I have told them they will be hearing from my lawyer if this does not happen. I find the Manager there to be deceitful and deliberately confusing. I will never hire from Budget again!nManager has now answered my review; saying they have invited me in there to go over the charges. That's just fine Darren, but I have requested that you send me a detailed page of the dates and monies taken from my account. You have taken money out....Pending...then left it in the bank...then taken an amount when it suited you! As I have stated, you and budget have been deliberately confusing and I believe, deceitful! Now taken further funds from my account 2.5 weeks later. This is being investigated at the bank. Then I will take it further. People need to be aware of shifty dealers.nNow I've realized that the Manager there used my bank Numbers and not my card, so that the Bank would pay it. I asked the Bank why they paid it when there were no funds available in the account; They stated that the sneaky arse used my actual Account Number and BSB. He attained this when I sent through a screen shot to let him know the funds were available from a previous week, when it had to be paid. He saw the actual bank details and illegally used them. So people beware of this company in Mandurah.

Needed another vehicle since someone ran into mine, insurance cover included a rental. First class experience from Budget when so much else was going pear shaped. Great stress reliever. Thanks team.