OZ Design Furniture

Love this shop so much! Staff are very welcoming and go out of their way to help. Most recently bought a dining table, and as we were renovating, asked for it to be held until we needed. Staff member arranged for it to be shipped from warehouse when we were ready . Excellent sevice!

The single most important thing to us upon purchasing the item was when we needed it. It was a couch that was meant for a new house, meaning it was to be picked up when the house was finished. We requested that to be in June, and was assured by the sales person that it was taken care of in words. The documentation was signed off with trustnand promising that the couch will be here in June.nnAs of today (17/04/21) there has been messages coming to my phone twice a day for asking to have the item picked up FOR THE PAST 2 WEEKS(screenshot included). Upon contacting the store, turns out it was NEVER mentioned past the sale (or in writing) about the SINGLE MOST IMPORTANT request we had. The only options were to pick it up right away or have it sent back to the warehouse it came from and have it sent back when we wanted at OUR COST. The manager has checked and apparently that was NEVER SAID by us to the sales person.nnTrying to reach the said sales person, we found out that they were PROMOTED to elsewhere. Yes, you read that right.nnAs someone who does not own a car big enough or has the space for furniture to be stored not used, this was annoying to say the least. This cost us in hiring for a vehicle, half a day of travelling back and forth many times and bothering friends for a storage space weeks to come until the house is finished.nnI shall not trust OzDesign ever again for this reason and I recommend that you as a customer make sure everything is in writing just so you don't get false promises.nnI have no issues regarding other staff who were friendly and tried to help us, but there was so much they could do within the rules they follow. I had no issues with anything else, but like I said, I didn't want a couch for a house with no walls.nnHarvey Norman, next door from Oz Design is another place we purchased more items for the house(furniture included). We tell them the same thing, we need it by June. After the sale took place, we get a curtesy call ONCE to let us know that our goods have arrived. We say the same thing and no issue whatsoever. Harvey Norman does have a massive storage space and OzDesign does not, which is NOT our issue and their excuse.nnPersonally I would not recommend you conduct business with OzDesign, but if you do just know that you might not get what you ask for.nnGood luck shopping there.

Tracey was incredibly helpful every step of the way. When there were delays in manufacturing due to the lockdown in Victoria, her communications were clear and helpful. I am delighted with my new furniture and would recommend Oz Design to anyone looking for quality furniture and excellent service.

Bought a lounge, wonderful service, , well set out, fabulous products, the ladies were so patient and helpful to me choosing the fabric I wanted on my lounge. I am so happy and will be back .

I have been with my wife shopping at Oz Design. Tracey the manageress has been nothing but totally professional. Her knowledge of the Store and products is a credit to her. She is always pleasant and is not the pushy sales person as previously portrayed in another review. It is a pleasure to shop at Oz Design.