Nick Scali Furniture

Fantastic staff to sell you! they promisse delivery time between 8 to 10 weeks but realistically will be over 5 months, I am already waiting for over 14 weeks and I won't have on time for Christmas!! Don't trust them! Also, if you want have your deposit refunded, there's no right for us, on the contrary, they will request you to pay for breaching the contract.

I recently purchased a lounge from the Cairns store and I must say the service I got was exceptional. Belinda was very personable and provided helpful guidance. After returning to the store, she gave us the space we needed to make our decisions easily, and remembered our names. Thank you for creating a smooth experience for us. I hope our lounge is as good as this!

The sales team in listening to us and helping us find what we want, A+ once they have your money, Fail Delivery process, Fail Phone call at 5:18am in the morning to change delivery time then realise they rang the wrong customer, Fail Turn up for delivery 45 minutes late without a phone call, Fail You have an issue, just send us an email and the Manager will get straight in touch to work through your issues, Fail. (Still waiting 3 days on) I would not buy from the Cairns Store ever again. Customer follow up support for the locals that support them is an absolute disgrace. It’s a shame you have to go onto google reviews to try get people to hear and understand your frustrations when they could have been easily resolved starting with a call back or email!

We have our beautiful new lounge and we are happy with the service and the quality of our product. The staff were helpful when I checked on arrival and delivery times. Vel and the delivery lads were on time and efficient. They unpacked and had our lounge set up and working quickly and were really pleasant.

Great shopping experience. The range of furniture is excellent and the staff were friendly but not intrusive. I haven't been to Nick Scali before yesterday, but we were very happy with them and ate excited for our delivery to arrive.