Fantastic Furniture

Updated after post google reviews: Hey Nick from Fantastic, stop doing the marketing show to cheat people. Feel sorry but you guys have a very serious problem with warranty service, even I contact you by email. I still get no reply from Fantastic after 8 days. Can't believe it you guys just doing the marketing show on google and it still keep a same attitude to the customer. Well done. ‐---------------------------- Not that Fantastic. Spend more than $5k, bought a full set of furniture from the end of 2017 for a new home, great salesman, and providing great service and professional opinions. 2 months ago the sofa seat had a sink problem from quality issues and contacted Cairns Fantastic with the warranty on 5 September 2020. They email back to me said will contact me for a follow-up with 5 business days, but it is delays and no response unit I sent another email 2 weeks later, they replied and keep records for the repairs department, and no follow-up sent the thrid email asked for the process, finally they reply me after my email & said they will send someone to look after my sofa, and again they get no reply and they disappeared again and again. Now 23 October 2020 which is still NO SOLUTION after 48 days later. I got all of black and white in emails and I'm not lying, really don't understand how this happened in the big company, which is they should be providing good service, at least I don't think they are doing a good job for me, to be honest, it is all talking about trust to doing business, but there is no trust and responsibility. Very disappointing about the after purchase service!! Sure will come back no more and willing to tell my friends to stay away from Fantastic Furniture in Cairns.

Good variety of items, friendly staff who know their products. Good service.

OMG, I could not be happier with the service we have recieved from Courtney at the Cairns store. She is so helpful and pleasant to deal with. We actually only went in to buy a coffee table but Courtney was so helpful and obliging we spent $1700 in the end. Great job Fantastic Furniture and Courtney. Kindest Regards

Great customer service, lounge suit ordered, delivered around right time, great prices.

Great Service as Always!!!! Our experience,, while being to return a piece that wasn't up to expectation, was dealt with amazingly, Courtney was very professional and nothing was an issue...