Thrifty Car & Truck Rental Rocklea

We booked a vehicle several days in advance for 8 am pickup. We received a call they day before to confirm the vehicle type and were told it would not be ready til 11am. We then received a call on the day just before 11 am to tell us there was no vehicle available but they would try to arrange one from a different depot. We were forced to make other arrangements and i would not waste my time with them again

close too early. weird customer service. they told me the have no car. when questioned them why the reservation from travel agency went through, next minutes they got a car for me.

Trying to get a quote over the phone gave me a brain aneurysm. When i did get one it was twice any competitor. Dont even bother call budget or hertz....

Booked a truck a week and a half in advance. Get a call two days before to say they no longer have a truck for me. No solutions offered, no compensation. Will not be using Thrifty again. Terrible customer service. Overseas call centre makes it nearly impossible to contact vendor directly.

Worst experience evernBooked a truck at bundamba, the afternoon before i went to pick it up for the following morning i get a call to say i need to go to Rocklea to pick it up as they had no one to bring it over to Bundamba, so straight away im paying more for KMs, not to big of a deal. However i returned it within the 24 hours no worries dropping it off, the lady even said she would take $37 off for me having to travel more, was happy with that. notice my bond money still not back on my credit card a couple of weeks later, so give it one more week and still nothing, so i started looking into it and noticed im charged for 2 days, not very happy, so try to contact Rocklea and the call centre tried to get me through and no luck, so she sent a email to rocklea to call me, nothing all day so try again and call the call centre get the same thing. Not happy at all, will be taking it further until resolved