Budget Car & Truck Rental Capalaba

What a ballz up this place was, we had a booking for 8am. We arrive with plenty of time to fill out paperwork. 8 am store front not open 9still waiting. So we ring head office, they advise just wait an hour. So helpful NOT. We had a appointment at 10 so we are forced to go elsewhere. We keep trying to contact them well someone finally answer the phone at 1.30pm then once again so helpful NOT, rude even. Great way to run a business. We wouldn't recommend these guys evernMalcome and Carole Birtles-Crute

Always prompt efficient service

Friendly and very helpful staff

Unfortunately they were unable to assist with our requirements

We phoned Budget requesting a 2 tonne truck.nWhen we went to pick up the vehicle (presented well with full tank)nWe were charged $800.00 Bond instead of the $400.00 we were advised.nThey also charged the full 29c per kilometre for excessive usage. (we advised Budget we were travelling nominal 1900 klm) This is an extra $500.00 for two day rental. (I understand we had to accept this, regardless of how steep the charge is)nThe fuel efficiency was at least 23-25ltr per 100klms. Thats 475 Ltrs at price (petrol was $1.188 to $1.33 per ltrs) It cost $540.00 to fuel this thing.nBudget thinks that the truck is designed for short distances and that it is only rated to 900Kgs. It is a joke they would have an Isuzu 2 tonne that is so thirsty.nI think Budget should assess what they are doing to the hip pocket and the environment.nThe Truck should be taken off the road.nnLast note I am advised to wait 5 days to get the Bond back. Strange when they took the bond instantly.nnDisgruntled