Fantastic Furniture

Honesty doesn't even deserve one star for the customer service I have received. not only have I waited 8 weeks for my couch to be deliver, it was delivered broken. 3 weeks later a tech turned up and said he would issue the report. Nothing was reported to me and 2 weeks later I rang the winders store with them not having much of an idea about it. Few days later they range me to issue a new replacement couch. With again no follow up I rang the store to see why it had not been delivered yet or no communication was had. 4 days later came delivery day. The delivery team came to take my couch away and leave me with nothing till they could take it back the old couch and write it off then issue a REFUND??. I never asked for a refund it was meant to be a new couch picked up and drop off. Roughly 13 weeks and I still don't have the new couch, and no one is wanting to take responsibility for it. I am beyond outranged. I WILL NEVER DEAL WITH THIS COMPANY AGAIN.

I was only making enquiries over the phone and I spoke to Lisa who was incredibly kind and polite, and she went above and beyond to find me different coloured options for the couch I wanted. She said she'd call me back when she was done searching and she held herself accountable by calling me back as promised. If I can get great service like that over the phone, I can imagine how much better it would be in person!

I highly recommend the Windsor showroom! I would like to give a massive shout out to Leesa T - I recently purchased a couch from her and I can not praise her enough! Leesa was incredibly kind and warm and was very passionate about her job which convinced me to purchase the couch even more! She made the whole experience exciting and easy as! Her knowledge about the product was impeccable and her enthusiasm and excitement for me, buying the couch of my dreams, was super comforting! She deserves the highest of honours! Thank you so much Leesa!

We had a problem with one of our glass top coffee tables.nnMonique and Michelle at Windsor Fantastic Furniture were absolutely amazing helping us get full refunds, they organised the pick up for us and there was absolutely no dramas getting a refund.nnI can’t fault Windsor store for anything. 5 stars.nnI really appreciate everything they have done for us.

Do not shop here! Purchased a two seater and three seater online back in January, was told it would take 2-4 week, it is now March. I have been calling every day for two weeks to find out where my couches are, always promised a call back and nothing ever happens. Spoke to someone on Thursday who told me the couches would be delivered on Friday, sat around all day waiting for them. When I called to find out where my order was told my couch had been given to someone else who ordered and we would not receive them for another month! Constantly lied to. Cancelled my order and took my money to Amart who delivered to me in two business days!! You have lost a customer for life. We will NEVER shop here again and make sure our friends and family never waste money here. Horrible customer service from start to finish. Go shop at Amart who has amazing customer service and actually deliver your product.