Miele

Excellent products and accessories. Not the cheapest but very much value for money. Staff is knowledgeable and efficient.

Extremely disappointed in Miele service! I first called in November about our coffee machine that had a fault, the wait time was 2 weeks and when it came to the day the technician was supposed to arrive, i got a text saying he was sick. I then had to call again and wait on hold for another 20 minutes as i had done the first time. The two week wait occurred again, and the technician had to order a new part. The new part was ordered and did not arrive until the new year. We called Miele again and they informed us that all jobs are wiped from their system at the end of every year. Miele had to track down the technician with the part and we had to wait another two weeks for him to come. Today, the 25th January, the service technician FINALLY arrived and was extremely rude, with his behaviour being entirely unprofessional. He tried telling us he couldn't do the job because of our problems which were later found to not be a problem at all. Now, we apparently need a different part and will have to wait another two weeks for the next technician to come. It's very unfortunate that a decent brand can be dragged down by their ill mannered employees and poor customer service.

Great staff service, nice products and fab complimentary coffee

I have always purchased Miele kitchen appliances and highly recommend them for their after sales service and warranty.

Bought a integrated dishwasher, was sold it with the idea that Miele makes appliances that will last a long time. It sat in storage with our kitchen company as they designed and built our kitchen. After just over 2 years of use stopped working with an error code. We phone Miele to fix it thinking it would have a warranty that would cover it. Not the case just got charged over $300.00 just to have it intermittently come up with another error right after it was so called fixed.nThe technician left 2 large gauges/scratches down our cupboards and left without telling us (very unprofessional) was told to send photos of the damage and pay the bill and once Covid is better they will send someone out and they would wave the call out fee. I don’t like doing this as once they have your money it’s hard to get a resolution.nI paid the bill and sent photos, and of course no response back.nI have 2 large gauges/scratches down to the wood of my cupboards and a expensive appliance that has a bare minimum warranty and has extremely expensive parts that can only be sourced from