Sleepmaker

Sleep makernnWhere do I even begin?! If I could give them a 0/5 star I would....nPlease NEVER buy from Sleepmaker.nnThe end of last year my husband and I purchased a Sleepmaker super king mattress from Harvey Norman.nWe were tossing up between the plush or medium and decided to go with the plush.nnWe received the mattress a few weeks later and after a week of sleeping on the plush mattress both my husband and I started experiencing quite severe lower back ache.nMy husband has had back problems but I myself have never experience back pain so I new the mattress wasn’t right for us.nnWe immediately contacted Harvey Norman about looking to exchange the mattress for a medium density but they informed us that sleep maker has no “sleep day return policy” which we thought was ludicrous! What mattress company doesn’t have a “return policy”?? How on earth are you supposed to know a mattress will work for you after laying on it for all of 5minutes in a store?nnHarvey Norman gave us the details for a Sleepmaker customer service rep and we contacted them about our concerns and they absolutely refused to hear us out - they insisted that we wait between 60 - 90 days for the mattress to be worn in (who has that much time for bad sleep?!?)nnSo we did just that. Fast forward 70 days and at this point my husband and I are waking up daily stiff, exhausted and in pain.nSleepmaker was shocking - the only help they offered us was that they would inspect the mattress to see if something was wrong with it - all at our own expense.nWe assured them that there was likely nothing wrong with the mattress - simply that the plush mattress didn’t work for us.nThe customer service rep was rude, dismissive and patronising.nThey eventually said the only way we could get a firmer mattress was if we paid an additional $600 to have the mattress reworked.nnWe contacted Harvey Norman again - and they were extremely helpful!nThey took matters into their own hands and worked with Sleepmaker to take our mattress in and have it made firmer.nnNOW THIS IS NOT EVEN THE END OF THE STORY!!nFinally Sleepmaker collected our mattress to rework and gave us a temporary mattress while they reworked ours.nnAfter 1 night of sleeping on the temporary mattress I woke up COVERED in bed bug bites!!nFrom head to toe - and I am obviously allergic because the bites continued to swell to the point that my eyes swelled up!nnHOW DISGUSTING???nnThank goodness we got our mattress back and at least it’s comfortable now...nnThe itching has finally gone away... but the taste Sleepmaker has left in our mouth will never go away!nnI am appalled!!!nnSleepmaker customer service is wildly unhelpful and this honestly been one of the worst experiences of my life!!!nnShout out to Grace at Harvey Norman Everton Park who went out of their way to help us!

we would definitely never purchase a Sleepmaker product again. The mattress we acquired had a price tag of $4700. reduced to $2800. Still we went ahead and agreed on the Sleep maker Conneticut medium. We were told to rotate the mattress every week for the 1st 6 weeks which we did. We were also told that the 1st person to bed lay in the middle! After 3 months it felt like we were falling out of bed. Sleepmaker took the mattress away to investigate and repair. The mattress was returned a week later. Still the mattress was not satisfactory. We complained again and were told to meet with the Sleepmaker rep. Which we did......he was arrogant and still would not admit there was an issue. Eventually the issue was solved. they had supplied the wrong mattress to us from the beginning. Still waiting for an apology from the Sleepmaker rep.

Matress quality less than average. One side has sunk.nnWarranty is non existent. They Force you to get it professionally cleaned at your expense and if they determine it's your fault they force you to pay for it despite this not being covered at any point during the sales process.nnCustomer service is poor both with both staff and warranty lodgement website.nnHave lodged a formal complaint with fair trading waiting for them to step in and hopefully crucify these scammers once and for all. It's the only way to finally get them shut down as they don't deserve to be trading.nnI think the only reason they are still trading is because of Harvey Norman being a reseller.nnAvoid buying anything made by Sleep Maker. Less than average quality and even worse after sales support.nnAlso watch out for their subsiduries too.

Go to Ikea and spend $99 instead!! Put up with really saggy mattress for 3years and had the top replaced and was as bad as before within 8mths terrible quality and pathetic customer service have wasted so much time talking in circles with Salu G.

I will never buy a sleepmaker product again. After buying a $4,000 mattress it was found to dip very badly in the middle. After two trips back to the company the company refuses to accept there is a major problem with the mattress and will not honour the warranty. The company should not be allowed to sell its products catching out people with stinky products which do not do what they claim. My advice to anyone considering a mattress is completely avoid Sleepmaker products they are a RORT!!!