RBC Royal Bank

I have spent up to an hour in this bank getting the simplest of transactions completed. One teller in particular took an hour to print a draft and take the money from my account. Three tries later and she still managed to muck things up. The teller's are not well trained and they are unable to answer simple questions. Every trip into this branch is a miserable experience.

A respectable and elegant establishment that seems to lack regular deep cleaning and maintenance. The subtle thrift store vibe cost some points. I used to be a customer at this bank and unfortunately had a rather negative experience. My mother was applying for a small loan but given her income and credit history she was easily and by far in the clear. The lady who helped us, Pat, (only revealing the first part of her name) promised me she wouldn't be hitting my mother's credit score before handling and approving the loan. My mother is legally blind, informed Pat and flashed me some documents as witness. All in order. No credit check, soft or hard. As sweet as she was, she went right ahead and did it. I'm rather displeased with that move. Dishonest and grounds for a rather serious warning or dismissal. Not sure she still works there. I realize my experience is subjective and emotional, but when my disabled mother loses 10 points of credit due to deception is a rather serious offense. I'm not claiming pat took advantage of her disability. I'm only saying she's ethically questionable and maybe even much worse at her job than she lets on.

The lady name Tammy who served me at the RBC Bank at Okotoks Elizabeth street Branch was exceptional. So friendly, very Customer oriented. I visited to the RBC to inquire about my visa balance and recommended option to lower my monthly expenses etc. As I lost my job and I was quite down and upset in m mind. Ms. Tammy explained all the options available. She was very professional, knowledgeable and informative . I find that, than all the banking institutions I have ever been, this particular branch has a very asset, and that's Ms. Tammy. Thank you once again for your great exceptional kind Customer service. You really helped me quite well. Made my day actually. You're a great example to customer service and to the banking sector as well. Thank you and appreciate for your concern plus time offered towards me.

Great customer service, especially from Ms. Carissa who's been helping and guiding me since i opened my account with RBC. She's knowledgeable of the product and sevices the bank offers and she knows how to understand and cater her customer's needs.

Today is April 14, 2014 4pm. Please don't show an obvious inappropriate gesture to your clients.