Quincaillerie Côte-des-Neiges

Today, I felt harassed. Such a negative experience had occurred today at the Cotes Des Neiges location on September 28th 2020 between 1-2pm. I had spoken to a man who claims to be the floor manager and he said he apologizes on behalf of his staff and that he had spoken to his staff and said that the situation had been addressed appropriately, based on that he spoke to his staff, and that his staff said that she 'apologized'. And that he himself apologized to me in person on their behalf. For one, the manager was not there when she 'apologized' it was barely an apology as from her demeanor one can tell that it was not a sincere honest apology. The staff member seemed fully aware of what she did. The moment my mother and I came upstairs (to her section) I felt like we were silently being harassed. Staff person was sitting down, while chatting with another customer. My mother and I were holding 2 pillows from a basket thinking if we should buy the product. We placed the pillows back into the basket. The staff person then put down her mask and said "Excuse me. Excuse me. That's not how you put them." To my confusion, at first I wasn't sure what she was talking about. Then noticed she was looking towards the pillows. I thought uhh.. okay. Thought it was odd for her to respond like that but anyway I will try to put the pillow how they were so I thought. So I place the pillows parallel into the basket (instead of just placing them in the basket but either way seemed appropriate.) Then she said "No thats not how it was". So I then flipped one of the pillows over so that both patterns of the pillows were facing the same direction.then she said "Thank you very much." And continued chatting to a customer while sitting down. A few minutes later, my mother and I noticed she would still be watching us from afar. We did not think much of it. We thought it was still odd for her to address us in such a way earlier, considering we had just arrived and did not seem to be causing trouble at all. Still in her section, we went to look at the other pillow on the couch. I was checking one of the pillows with the pillow in my hand, simultaneously my mother was putting another pillow back where it was (even if she was still interested to see the pillow) because she said she was afraid because the woman (said staff) was looking at us again. Barely a minute after, the woman (said staff) came up to me and without saying a thing, abruptly grabbed the pillow from my hand. The price tag fell either when she took the pillow or while I was holding It, I don't know. However, when I looked up after she grabbed the pillow from my hands she said "Well you know I still need customers knowing the price so I have to just put the price back on." She said something else after but I can't remember anymore. I was just so in shock that she just grabbed the pillow from my hands and I wasn't doing anything wrong or out of the ordinary. Check the cameras. I politely explained to her that first, it is not nice to pull away merchandise from a customers hand without talking to them first. Especially when a customer was being completely appropriate with the item. I told her that as staff, it was quite unprofessional what she did. Then she just looked at me motionless and started walking away while saying "okay ill take your advice." I did not see at all that she was apologetic. I think her actions deem more than just a simple apology from her manager. As I have also told the manager, what if the customer she had done that to was more on the aggressive end and had a short fuse? At least I took the time to talk to her calmly and politely at that. I think most people for that matter would not have taken what she did lightly. I would like to be compensated appropriately for her lack of unprofessionalism and for the manager not being more proactive about this situation. Had she grabbed the pillow out of my mother's hand, I know I wouldn't have been so damn calm about it.

I arrived 2 minutes late thanks to our STM bus system and downtown detours..... I knew exactly what I wanted I saw the exit door open there were people paying inside. The man wouldn't let me in. I was sweating. Stressed. Begged the man. He said no This would of been my first time there So seeing that I was stressed and begged politely I don't understand why the man couldn't of said yes and helped me out

This store has pretty much everything you would need for home renovations.

Friendly service and they take covid measures.

Is good and they are friendly