Canadian Tire

Very disappointed with the result of customer satisfaction. I as well work in retail and understand stores policies of returning items but there should be something that can be done in this case. Last November, we purchased $300 worth of Christmas lights to decorate our home and outside. 6 weeks later, all of the outside lights on our home stopped working..... literally. We made it to Christmas day, then nothing. Due to how cold it was that winter, thought this maybe was the case. Took them down and tried them again this year to see if they would work, nope. Of course calling the store asked if there was anything they could do as lights should last years not weeks. We were told no sorry, without a receipt they couldn't help us. I'm sorry but I did not keep receipt thinking we weren't going to have an issue with lights. They worked when we brought them home so we were good. I have always supported spending $$$$ here, especially at Christmas but sorry not anymore. Yes times are crazy right now and all we wanted was a little effort to resolve this as we spent hard earned money to make our home decorated for the holidays. As I said before, my idea of customer service is to ensure every customer returns with a good experience.

Everything you need is right here!

Great store, so many things to choose from. The store was extremely busy today so a lot of the shelves were bare. The young woman that rang through my purchase was awesome. She was happy and very pleasant. I do realize with everyone racing out to buy things for Christmas it's difficult to keep product on the shelves. Overall a good shopping experience.

Todd from automotive service is fantastic. I was coming into town to pick up a car I bought online. I would need to drive the car back to Calgary through the mountains. My newest purchase only had summer tires on. Todd helped book an appointment despite his department being over run with customers needing winter tires put on. When I arrived for my appointment Todd made sure that my tires were put on in a timely matter so that I could leave Kelowna for Calgary in as much daylight as possible. Truly awesome customer service.

Super PROPS to Brent (Manager). Fantastic customer service, and always friendly and stepping in to help out his coworkers. He leads by example, and makes customers feel welcome like they are stepping into a local Mom and Pop shop...which just doesnt happen anymore with Big Box stores. Thanks again. I know Ill be back for more than just tires =)